At a Glance
- Tasks: Lead the Customer Service team across multiple sites, ensuring outstanding service delivery.
- Company: Join Adelaide Hills Council, a vibrant community known for its stunning environment and commitment to service.
- Benefits: Enjoy flexible work options, professional development, free income protection insurance, and health programs.
- Other info: Must complete Child Safe Environment Training and obtain a valid National Police Certificate.
- Why this job: Be part of a dynamic team that values customer experience and continuous improvement in a supportive culture.
- Qualifications: Experience in leading customer service teams with strong communication and interpersonal skills is essential.
The predicted salary is between 36000 - 60000 £ per year.
Adelaide Hills Council is looking for a motivated and suitably skilled individual to lead our Customer Service team to provide outstanding customer service across multiple sites in Council and Library services.
About Adelaide Hills Council
The Adelaide Hills Council is a magnificent place to live, work and visit. The environmental, residential, primary production and natural qualities of the district are renowned and contribute to the Adelaide Hills being \"a special place\", and one of Australia\'s most loved areas. Adelaide Hills Council is committed to building the community through leadership, community involvement and commitment to service.
We offer a diverse and supportive working environment, opportunities for professional development, flexible work practices, income protection insurance and a genuine desire for you to enjoy your work.
Team Leader Council Customer Service - Permanent Part Time (0.8 FTE)
As Team Leader of our Customer Service team, you be responsible for managing the Customer Service team who work across multiple service points including Contact Centre, Libraries, and Council Service Counters.
You will bring proven experience in leading customer service teams within a contact centre or customer-facing environment, along with outstanding interpersonal and coaching skills. Your ability to engage and support a diverse range of people, both customers and team members, will be key to your success. We are seeking a leader who remains calm under pressure, demonstrates initiative, and thrives in a dynamic, changeable environment.
In this role, you will play a pivotal part in ensuring high quality customer service delivery across the Adelaide Hills Council. You will take ownership of complex issues, support your team in resolving enquiries efficiently and professionally, and contribute to a culture of continuous improvement. Flexibility and availability at short notice to manage team coverage and operational needs will be essential.
About You
To be successful in this role you will have:
- Demonstrated experience leading teams in a contact centre or customer-facing environment, with a strong understanding of frontline service delivery.
- A commitment to outstanding customer service, with a focus on enhancing the customer experience through coaching, support, and continuous improvement.
- Exceptional communication, interpersonal and collaboration skills, with the ability to engage with all areas of the organisation and community.
- Adaptability and resilience, thriving in a fast-paced environment and supporting your team through change and challenges.
- The ability to respond to operational needs at short notice.
As part of Adelaide Hills Council’s Safe Environments Policy, undertaking Child Safe Environment Training every three years, is a requirement of the position.
A valid National Police Certificate which is satisfactory to the Council’s requirements will be required before the successful applicant can commence in this position.
About our Benefits
Experience the benefits of a career in council:
- Opportunities for professional development
- Free income protection insurance for personal illnesses or injuries
- A health and wellbeing program offering flu vaccinations, skin checks, health seminars and more
- Free access to three counselling sessions for you or your immediate family through our Employee Assistance Program
- Opportunity to purchase additional annual leave
- Study Assistance
How to Apply
Applications must address the selection criteria in the position description and state the reference number (389). Please see below, a copy of the position description.
Apply by 5:00pm Wednesday 20 August 2025 via SEEK.
Confidential enquiries are welcome to Jodie Morbey, Acting Manager Libraries and Customer Service - on (08) 8408 0467 .
This advert information can be provided in other formats if requested.
International applicants who do not have an appropriate Australian work visa or residency will not be considered, or receive an acknowledgement email.
Should your application be successful and move to the next stage, you will be contacted by the Hiring Manager. If you do not receive any communication regarding your application within 20 business days of the advertisement close date your application has been unsuccessful.
#J-18808-LjbffrTeam Leader Council Customer Service in Stirling employer: Adelaide Hills Council
Adelaide Hills Council is an exceptional employer, offering a supportive and diverse work environment that prioritises professional development and employee wellbeing. With flexible work practices, comprehensive health programs, and a commitment to outstanding customer service, you will thrive in a role that not only enhances your career but also contributes positively to the community in one of Australia's most cherished regions.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Council Customer Service in Stirling
✨Tip Number 1
Familiarise yourself with the Adelaide Hills Council's values and mission. Understanding their commitment to community involvement and outstanding customer service will help you align your leadership style with their expectations during any discussions or interviews.
✨Tip Number 2
Prepare examples of how you've successfully led customer service teams in the past. Highlight specific situations where your coaching and support improved team performance or customer satisfaction, as this will demonstrate your capability to thrive in a dynamic environment.
✨Tip Number 3
Showcase your adaptability by discussing experiences where you managed operational needs at short notice. This could involve handling unexpected challenges or changes in team coverage, which is crucial for the role.
✨Tip Number 4
Engage with current or former employees of the Adelaide Hills Council if possible. They can provide insights into the organisational culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Team Leader Council Customer Service in Stirling
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Team Leader position. Highlight key skills such as leadership, customer service experience, and adaptability that you possess.
Address Selection Criteria:Make sure to address the selection criteria mentioned in the job description. Provide specific examples from your past experiences that demonstrate your ability to lead a customer service team and enhance customer experiences.
Craft a Compelling Cover Letter:Write a tailored cover letter that showcases your passion for customer service and leadership. Mention why you are interested in working for Adelaide Hills Council and how your values align with their commitment to community service.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Adelaide Hills Council
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led customer service teams in the past, focusing on your ability to motivate and support team members.
✨Emphasise Customer Service Excellence
Highlight your commitment to outstanding customer service. Be ready to discuss specific strategies you've implemented to enhance the customer experience and how you coach your team to achieve similar results.
✨Demonstrate Adaptability
Given the dynamic nature of the role, be prepared to share instances where you've thrived under pressure or adapted to change. This will show your potential employer that you can handle the fast-paced environment of the Adelaide Hills Council.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage complex issues. Think of scenarios where you've resolved customer complaints or supported your team through challenges, and articulate your thought process clearly.
