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- Tasks: Assist patients and manage administrative tasks in a friendly, efficient manner.
- Company: Join the supportive team at Adelaide Family Practice, a well-respected training practice.
- Benefits: Competitive pay, company pension, and on-site parking.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Good communication skills and a passion for customer service are essential.
- Other info: Flexible hours available; training provided for the right candidate.
We are looking for an enthusiastic, friendly, hardworking, motivated and confident receptionist/administrator to join our dynamic and friendly team. The successful candidate will be expected to work between our three sites which are: Elizabeth Street Surgery, Gorton Street Surgery and Harris Medical Centre. We are temporarily working from Elizabeth Street and Gorton Street until our new build on Adelaide Street is ready.
We currently have 15,000+ patients and the increasing list size means that we now need to expand our reception/admin team.
We can consider full time or part time. We are looking for someone who is flexible, hardworking and who strives to ensure that our patients receive the best possible service from the practice.
A background in General Practice is desirable though not essential as training and support will be available for the right candidate.
The receptionist part of the role is the initial contact between the patient and the wider team so we need team members who are approachable, friendly, confident, understanding and will help patients feel at ease and listened to, whilst remaining professional and courteous at all times. We work with a patient centered approach and have a high standard of patient care at all times.
Main duties of the job
The role involves:
- Receiving patients enquiries
- Consulting with various members of Practice team
- Checking patients in for appointments; booking patient appointments and answering patient queries face-to-face, over the phone and online
- Chaperone as requested
- Complete training to update knowledge and skills
- Process appointment requests for future appointments from patients by telephone. email and in person
- Deal with visit requests
- Process repeat prescriptions requests
- Processing incoming and outgoing mail
- Action incoming emails
- Data entry of new and temporary registrations
- Input data into patients healthcare record
- Support all clinical staff with general administrative tasks as requested
- Maintain patient confidentiality at all times
- GDPR compliant
- Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstruction and clutter
- Maintain a clean, tidy, effective working area at all times
About us
Adelaide Family Practice is a friendly, well established and well respected training practice, currently working across three sites.
Our well established and well respected practice is currently running across three sites.
The successful candidate will be expected to work between our three sites which are: Elizabeth Street Surgery, Gorton Street Surgery and Harris Medical Centre. We are temporarily working from Elizabeth Street and Gorton Street until our new build on Adelaide Street is ready.
We are a large practice with over 15,000 patients, supported by a very experienced, hardworking and dedicated team.
The team includes doctors, advanced nurse practitioners, pharmacists, pharmacy technicians, physician associates, physiotherapists, care co-ordinators, social prescribers, practice nurses, paramedics, mental health practitioners, health and wellbeing coaches, nurse associates, assistant practitioners, health care assistants and a large reception and administrative team.
We pride ourselves on being a training practice supporting GP trainees, medical students etc.
We are looking for a receptionist/administrator who is flexible, hardworking and who strives to ensure that patients receive the best care possible.
We offer a supportive work environment where health and wellbeing is a priority.
Job description
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, friendly, efficient and effective way.
To be responsible for undertaking a wide range of administrative tasks and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person over email or via the telephone.
Person Specification
- Good standard of education
- Able to work under pressure
- Good understanding of microsoft and excel
- Excellent time management skills
- Experience of working as part of a team
- Excellent customer service
- Excellent communication skills
- Experience of working with the general public
- Good listener
- Polite
- Calm and caring
- Empathy and understanding of others
- Proactive
- Able to use one initiative
Desirable
- Previous NHS administration experience
- Customer service experience
- EMIS web experience
- Docman experience
- General Practice experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details/Employer name
Adelaide Family Practices
Location
Harris Medical Centre
25 Kentmere Drive
Blackpool
Lancashire
FY4 4TW
Employer\’s website
https://www.adelaidestreetfp.co.uk/ (Opens in a new tab)
Job Type: Full-time
Pay: From £12.55 per hour
Benefits
- Company pension
- On-site parking
Work Location: In person
Reference ID: J180-A2084-23-0938
#J-18808-Ljbffr
Medical Receptionist employer: Adelaide Family Practice
Contact Detail:
Adelaide Family Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Adelaide Family Practice. Familiarise yourself with their values and services. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the interview panel.
✨Tip Number 3
Show off your people skills! As a medical receptionist, being friendly and approachable is key. During your interview, share examples of how you've helped customers or patients in the past. This will highlight your ability to create a welcoming environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our friendly team and providing top-notch service to our patients.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in customer service or administration. Mention any skills that align with our patient-centred approach, as we value those qualities highly.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it professional yet friendly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Adelaide Family Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Adelaide Family Practice. Familiarise yourself with their values, services, and the patient demographic they serve. This will not only show your enthusiasm but also help you tailor your answers to align with their patient-centred approach.
✨Showcase Your People Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Be prepared to discuss your experience in customer service and how you handle difficult situations. Use examples that highlight your friendly, approachable nature and your ability to remain calm under pressure.
✨Demonstrate Flexibility and Team Spirit
The role requires working across multiple sites and being part of a dynamic team. Share instances where you've successfully adapted to change or collaborated with others. This will illustrate your flexibility and commitment to providing excellent patient care.
✨Prepare for Common Questions
Anticipate questions related to handling patient queries, managing appointments, and maintaining confidentiality. Practise your responses to these scenarios, ensuring you convey your understanding of GDPR and the importance of patient privacy in a healthcare setting.