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- Tasks: Assist customers with tech issues and recommend solutions over inbound calls.
- Company: Join a leading BPO known for its supportive work environment.
- Benefits: Fixed salary, high incentives, and annual bonuses.
- Other info: Excellent growth prospects and salary increments after 9 months.
- Why this job: Gain valuable experience in tech support while earning great rewards.
- Qualifications: Minimum 10+2 or diploma; graduates welcome.
The predicted salary is between 30000 - 40000 £ per year.
Adeeba e-Services is a leading International BPO running Inbound tech and website process. We provide technical help to our US/AUS and Canadian customers 24x7 with our best technicians.
Job Description:
- Taking inbound calls with computer issues from the customer.
- Diagnosing the issue and recommending the best plan to the customer.
- Selling technical support plans along with relevant software.
Benefits & Facilities:
- Fixed Salary on 1st of every month in Salary account + High Incentives
- Daily Sales Incentives
- Attendance Incentive
- Monthly Sales Incentives
- Hike of 15% -20% on last drawn salary
- Loyalty Bonus of Rs.5000 every year
- Referral Bonus of Rs.2000 per candidate
- No extension of shift timings
- High prospect of growth
- Salary Increment after 9 months
Academic Qualification - Minimum of 10 + 2 / 10 + 3 years Diploma pass. Graduates.
Required Technical Support Executive - Inbound Voice (UK/US) Job employer: Adeeba E Services Pvt Ltd
Contact Detail:
Adeeba E Services Pvt Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Required Technical Support Executive - Inbound Voice (UK/US) Job
✨Tip Number 1
Make sure you know your stuff! Brush up on common tech issues and solutions so you can impress during the interview. We want to see that you can diagnose problems like a pro!
✨Tip Number 2
Practice your communication skills! Since you'll be taking inbound calls, being clear and friendly is key. We recommend doing mock calls with friends or family to get comfortable.
✨Tip Number 3
Show us your sales skills! Think about how you can upsell technical support plans during your interview. We love candidates who can think on their feet and suggest the best options for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Required Technical Support Executive - Inbound Voice (UK/US) Job
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Executive role. Highlight any relevant experience you have with inbound calls and technical troubleshooting, as this will show us you're a great fit for the position.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how your skills align with what we’re looking for. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves taking inbound calls, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adeeba E Services Pvt Ltd
✨Know Your Tech Inside Out
Make sure you brush up on common technical issues and solutions. Familiarise yourself with the types of problems customers might call about, as well as the software and support plans you’ll be selling. This will help you sound confident and knowledgeable during the interview.
✨Practice Active Listening
During the interview, show that you can listen carefully to questions and respond thoughtfully. This is crucial for a Technical Support Executive role, as you'll need to understand customer issues clearly. Practising with a friend or family member can help you refine this skill.
✨Demonstrate Your Sales Skills
Be prepared to discuss your previous sales experience and how you’ve successfully sold products or services in the past. Think of specific examples where you turned a potential 'no' into a 'yes'. This will showcase your ability to sell technical support plans effectively.
✨Show Enthusiasm for Customer Service
Let your passion for helping customers shine through. Share stories that highlight your commitment to providing excellent service. Employers love candidates who genuinely care about resolving issues and making customers happy!