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- Tasks: Assist customers with tech issues and recommend solutions over inbound calls.
- Company: Join a leading BPO known for its supportive team and 24/7 service.
- Benefits: Fixed monthly salary, great work environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in the tech support field.
- Why this job: Make a difference by helping customers solve their tech problems every day.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Full-time Adeeba e-Services is a leading International BPO running Inbound tech and website process. We provide technical help to our US/AUS and Canadian customers 24x7 with our best technicians.
Job Description:
- Taking inbound calls with computer issues from the customer.
- Diagnosing the issue and recommending the best plan to the customer.
- Selling technical support plans along with relevant software.
Benefits & Facilities:
- Fixed Salary on 1st of every month.
Required Technical Support Executive - Inbound Voice (UK/US) Job in London employer: Adeeba E Services Pvt Ltd
Contact Detail:
Adeeba E Services Pvt Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Required Technical Support Executive - Inbound Voice (UK/US) Job in London
✨Tip Number 1
Make sure you know your stuff! Brush up on common tech issues and solutions so you can impress during the interview. We want to see that you can diagnose problems like a pro!
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers over the phone, being clear and friendly is key. We recommend doing mock calls with friends to get comfortable.
✨Tip Number 3
Show your enthusiasm for tech support! When you're on the call, let your passion shine through. We love candidates who are genuinely excited about helping others solve their tech problems.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace Required Technical Support Executive - Inbound Voice (UK/US) Job in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and sales. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Executive role. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Communication Skills: Since this role involves taking inbound calls, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and make sure to highlight any previous customer service experience.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Adeeba E Services Pvt Ltd
✨Know Your Tech Inside Out
Make sure you brush up on common technical issues and solutions. Familiarise yourself with the types of problems customers might call about, as well as the software and support plans you’ll be selling. This will help you answer questions confidently and show that you're the right fit for the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. When discussing scenarios or answering questions, make sure to clarify any points if needed. This shows that you value customer concerns and can effectively diagnose issues, which is crucial for a Technical Support Executive.
✨Showcase Your Sales Skills
Since the role involves selling technical support plans, prepare to discuss your previous sales experiences. Think of examples where you successfully persuaded a customer or resolved a conflict. Highlighting these skills will show that you can not only diagnose issues but also recommend solutions effectively.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practise how you would handle an inbound call from a frustrated customer. This will help you demonstrate your problem-solving skills and your ability to remain calm under pressure, which are key traits for this position.