At a Glance
- Tasks: Support students with their university applications and provide helpful information via phone.
- Company: Join a prestigious organisation in the education sector, making a real difference.
- Benefits: Work remotely, gain valuable experience, and enjoy flexible hours during summer.
- Other info: Perfect for students seeking short-term summer employment with training provided.
- Why this job: Help shape futures while working from home in a supportive team environment.
- Qualifications: Strong customer service skills, calm under pressure, and fluent in English.
The predicted salary is between 12 - 15 £ per hour.
Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future!
Contract Details:
- Type: Temporary
- Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload)
- Hours: Monday to Friday, 8:00 AM - 6:00 PM
- Location: Fully remote
Why Join Us?
Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment!
Your Role:
As a Customer Service Advisor, you will:
- Assist prospective students by submitting applications and answering their queries via phone.
- Provide clear, accurate, and empathetic information about the admissions process.
- Ensure every customer receives a professional and supportive experience.
- Maintain meticulous records in compliance with data protection regulations.
- Shine in a high-pressure, time-sensitive environment, where every call counts!
What We're Looking For:
We need passionate individuals who possess:
- Strong customer service skills and a compassionate approach.
- The ability to stay calm and resilient under pressure.
- Fluency in spoken and written English.
- A keen eye for detail and a commitment to quality.
- Availability for the full duration of the assignment (August 10 to August 17, 2026).
- Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook).
- Familiarity with higher education processes is a plus (training provided).
- GCSE English at grade C or above (or equivalent).
- The right to work in the UK.
Technical Requirements:
To succeed in this role, you'll need:
- A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible).
- Up-to-date antivirus software installed.
- A functioning headset (speakers not permitted).
- Access to a quiet, distraction-free home working environment.
Ready to Make an Impact?
If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students!
Customer Service Advisor -Clearing Hotline in York employer: Adecco
Join a prestigious organisation in the education sector as a Temporary Customer Service Advisor and enjoy the flexibility of working fully remote. This role offers a unique opportunity to make a meaningful impact on students' futures while being part of a supportive and dynamic team that values exceptional customer service. With a focus on employee growth and a commitment to quality, this position is perfect for those looking to gain experience in a high-pressure environment while helping others achieve their educational goals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor -Clearing Hotline in York
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the education sector. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with prospective students over the phone, try role-playing with a friend. This will help you stay calm under pressure and respond empathetically to queries.
✨Tip Number 3
Prepare for common questions! Think about what students might ask regarding the admissions process and have clear, concise answers ready. This will boost your confidence and ensure you provide accurate information.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Service Advisor -Clearing Hotline in York
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for education shine through! We want to see how much you care about helping students navigate their futures. A personal touch can make all the difference.
Tailor Your CV:Make sure your CV highlights relevant customer service experience and skills. We’re looking for compassionate individuals, so emphasise any roles where you’ve provided support or assistance to others.
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and keep your sentences short. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Advisor entails. Familiarise yourself with the admissions process and think about how you can help prospective students. This will show your enthusiasm and readiness to engage with callers.
✨Practice Empathy and Communication
Since you'll be dealing with students who may be anxious about their future, practice conveying empathy in your responses. Role-play common scenarios with a friend or family member to refine your communication skills and ensure you can provide clear, supportive information.
✨Prepare for Pressure Situations
This role is all about handling high-pressure situations effectively. Think of examples from your past experiences where you've successfully managed stress or tight deadlines. Be ready to share these during your interview to demonstrate your resilience.
✨Showcase Your Tech Savvy
As you'll be working remotely, it's crucial to highlight your proficiency with PCs and Microsoft Office applications. Brush up on your skills and be prepared to discuss any relevant experience you have with IT systems during the interview.
