Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service while handling up to 70 calls daily from home.
- Company: Join a leading organisation dedicated to top-notch customer service.
- Benefits: Flexible work-from-home setup, career development opportunities, and a supportive team environment.
- Why this job: Make a positive impact on customers' lives in a dynamic and cheerful atmosphere.
- Qualifications: Experience in customer service, excellent communication skills, and a proactive problem-solving approach.
- Other info: Inclusive recruitment process with support for all candidates.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Contact Centre Agent Welsh Speaking - working from home! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!
Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm
Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care.
What You'll Do: As a Contact Centre Agent, your primary responsibilities will include:
- Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude.
- Delivering high-quality customer service while adhering to established procedures and service levels.
- Using your initiative to source information and provide effective solutions for our customers.
- Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
- Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.
What We're Looking For: To excel in this role, you should possess:
- Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.
- Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.
- Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.
- Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.
Why Join Us?
- Career Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career.
- Supportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged.
Ready to Make a Difference? If you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
Welsh Speaking Contact Centre Advisor - work from home in Wrexham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Contact Centre Advisor - work from home in Wrexham
✨Tip Number 1
Make sure you research the company and its values before your interview. This shows that you're genuinely interested in the role and helps you tailor your answers to align with what they’re looking for.
✨Tip Number 2
Practice common interview questions, especially those related to customer service scenarios. We all know that being a Contact Centre Agent means handling tricky situations, so be ready to showcase your problem-solving skills!
✨Tip Number 3
Dress the part, even if it’s a video interview! Looking professional can boost your confidence and make a great first impression. Plus, it shows you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Welsh Speaking Contact Centre Advisor - work from home in Wrexham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled calls and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you’re the perfect fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer inquiries and resolved issues in the past. This will show that you understand the importance of delivering exceptional service.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable speaking Welsh and conveying information professionally.
✨Familiarise Yourself with the Tech
Make sure you're comfortable using PCs and office tools like Outlook, Word, and Excel. During the interview, you could mention any relevant experience you have with these tools, as it shows you're prepared for the technical aspects of the job.
✨Create a Professional Home Setup
Since this is a work-from-home position, ensure you have a suitable workspace ready. Mentioning your home working setup during the interview can demonstrate your readiness for the role and your commitment to maintaining a professional environment.