At a Glance
- Tasks: Manage customer orders and ensure seamless service in a fast-paced environment.
- Company: Join a global leader in advanced materials and chemical solutions.
- Benefits: Competitive salary, life insurance, generous leave policies, and free language courses.
- Other info: Great career growth opportunities in a supportive and innovative environment.
- Why this job: Be part of a diverse team making a real impact on customer operations.
- Qualifications: Fluency in English plus another European language; ERP experience preferred.
The predicted salary is between 32000 - 39000 € per year.
Are you a customer‑centric professional who thrives in a fast‑paced, international environment? Do you value accuracy, teamwork, and delivering exceptional service? If so, this could be an excellent next step in your career. We’re partnering with a global leader in advanced materials and chemical solutions to recruit a European Customer Service Representative for their Composite Materials team based in Wrexham.
The Role
This is a pivotal, customer‑facing position where you’ll manage a defined portfolio of European customers. Acting as the primary point of contact, you’ll oversee order management, coordinate with the supply chain, and monitor customer performance to ensure a seamless service experience. Your work will directly support operational efficiency, on‑time delivery, and strong customer relationships.
Key Responsibilities
- Manage customer orders from entry through to invoicing
- Serve as the main liaison between customers and internal teams including Planning, Logistics, Quality, and Commercial
- Maintain accurate customer and pricing data in line with contractual agreements
- Manage customer portals, including order uploads, KPIs, and documentation
- Support complaint resolution, rebates, and deductions in collaboration with key stakeholders
- Ensure export compliance and accurate completion of shipping documentation
- Monitor customer KPIs and proactively address issues using data‑driven insights
What You’ll Bring
- A commercial background (degree or relevant professional training preferred)
- Strong ERP experience (SAP highly desirable), including order processing, pricing, and customer data management
- Knowledge of export compliance, invoicing, and complaint resolution
- Experience handling complex orders and customer performance KPIs
- Fluency in English plus French, Spanish, or German
What’s On Offer
- Salary: £32,000–£39,000 (depending on experience)
- Life insurance
- Generous family leave policies
- Free language courses (24 languages available)
- Additional local benefits
Why Apply?
This is a fantastic opportunity to join an innovative, globally focused organisation that champions diversity, collaboration, and continuous improvement. You’ll be part of a supportive team where your expertise and contribution truly matter. If you’re looking to grow your career within a global business and enjoy being at the heart of customer operations, we’d love to hear from you.
Logistics Account Manager (European Speaking) in Wrexham employer: Adecco
Join a dynamic and innovative global leader in advanced materials and chemical solutions, where your role as a Logistics Account Manager will be pivotal in enhancing customer relationships and operational efficiency. Located in Wrexham, our company fosters a collaborative work culture that values diversity and continuous improvement, offering generous benefits such as life insurance, family leave policies, and free language courses to support your personal and professional growth. If you thrive in a fast-paced environment and are eager to make a meaningful impact, this is the perfect opportunity for you.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Account Manager (European Speaking) in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for their team.
✨Tip Number 3
Practice your language skills! If you're fluent in French, Spanish, or German, make sure to highlight this during interviews. Being multilingual is a huge asset in a customer-facing role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Logistics Account Manager (European Speaking) in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Logistics Account Manager role. Highlight your customer service experience and any relevant language skills to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about logistics and how your background makes you a perfect fit for our team. Don’t forget to mention your language skills!
Showcase Your Achievements:When detailing your work history, focus on specific achievements that demonstrate your ability to manage customer orders and improve service delivery. Numbers and examples speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at Adecco
✨Know Your Customer
Before the interview, research the company’s customer base and their specific needs. Understanding the challenges faced by European customers in logistics will help you demonstrate your customer-centric approach and show that you’re ready to hit the ground running.
✨Showcase Your ERP Skills
Since strong ERP experience is a must, be prepared to discuss your familiarity with systems like SAP. Bring examples of how you've used these tools to manage orders or improve efficiency, as this will highlight your technical skills and problem-solving abilities.
✨Prepare for Scenario Questions
Expect questions about handling complex orders and resolving complaints. Think of specific situations where you successfully managed customer expectations or improved service delivery. This will showcase your ability to think on your feet and maintain strong customer relationships.
✨Language Proficiency Matters
Fluency in English plus another European language is key for this role. Be ready to demonstrate your language skills during the interview, whether through conversation or by discussing how you’ve used your language abilities in previous roles to enhance customer service.
