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- Tasks: Handle customer calls, resolve inquiries, and deliver exceptional service from home.
- Company: Join a leading organisation dedicated to top-notch customer service.
- Benefits: Flexible working hours, career development opportunities, and a supportive team environment.
- Why this job: Make a positive impact on customers' lives while working in a dynamic, cheerful atmosphere.
- Qualifications: Customer service experience, excellent communication skills, and a proactive problem-solving attitude.
- Other info: Inclusive recruitment process with support for all candidates.
The predicted salary is between 11 - 16 £ per hour.
Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!
Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm (between these hours)
Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care.
What You'll Do:
- Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude.
- Delivering high-quality customer service while adhering to established procedures and service levels.
- Using your initiative to source information and provide effective solutions for our customers.
- Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
- Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.
What We're Looking For:
- Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.
- Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.
- Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.
- Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.
Why Join Us?
- Career Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career.
- Supportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged.
If you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Contact Centre Agent - Welsh Speaking Working from Home in Wrexham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Welsh Speaking Working from Home in Wrexham
✨Tip Number 1
Get your game face on! When you’re preparing for an interview, practice common questions and think about how your experience aligns with the role. We want to see that passion for customer service shine through!
✨Tip Number 2
Show off your skills! During the interview, don’t just talk about what you’ve done; give examples of how you’ve handled tough situations or resolved customer issues. We love hearing about real-life experiences!
✨Tip Number 3
Be yourself! Authenticity goes a long way in interviews. Let your personality come through while discussing your skills and experiences. We’re looking for someone who fits into our cheerful team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can make a big difference. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we’re all about making connections!
We think you need these skills to ace Contact Centre Agent - Welsh Speaking Working from Home in Wrexham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled calls and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Clear and Professional: Your written communication is key in this role, so make sure your application is clear and professional. Use proper grammar and spelling, and keep your tone friendly yet formal – it’s all about making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Make sure you can articulate your thoughts well in both Welsh and English, as this will be crucial for the job.
✨Familiarise Yourself with the Tech
Get comfortable with the tools you'll be using, like Outlook, Word, and Excel. If you have any experience with call management systems, be prepared to talk about that too. Showing that you're tech-savvy will give you an edge in the interview.
✨Prepare Your Home Working Setup
Since this is a work-from-home position, ensure your home office is set up properly. During the interview, mention your reliable Wi-Fi and dedicated workspace. This shows you're serious about the role and ready to hit the ground running!