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For Companies At a Glance
- Tasks: Provide top-notch technical support and assist users with hardware and software issues.
- Company: Join a leading recruitment agency in a vibrant, fast-paced environment.
- Benefits: Gain valuable experience and develop your IT skills while working flexible shifts.
- Why this job: Kickstart your career in IT and make a difference for users every day.
- Qualifications: Excellent customer service skills and some experience in an IT service desk.
- Other info: Dynamic role with opportunities for growth and learning in the tech field.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency is seeking a Service Desk Analyst in Worthing, Sussex, for an initial 6-month temporary role.
Responsibilities include:
- Providing technical support to users
- Logging requests on ServiceNow
- Assisting with hardware and software issues
The role requires excellent customer service skills and experience in an IT service desk environment. Candidates must be able to work rotating shifts from Monday to Friday. This position offers an opportunity to work in a dynamic, fast-paced setting.
Service Desk Analyst - 1st Line IT Support (Rotating) in Worthing employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - 1st Line IT Support (Rotating) in Worthing
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. They might have insider info on job openings or even refer you directly, which can give you a leg up.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions related to IT support and customer service. We can help you with mock interviews to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Show off your skills! If you’ve got experience with ServiceNow or similar tools, make sure to highlight that in conversations. We want to see how you can bring value to the team right from the get-go.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we’re always on the lookout for passionate candidates who are ready to dive into the fast-paced world of IT support.
We think you need these skills to ace Service Desk Analyst - 1st Line IT Support (Rotating) in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. Share specific examples of how you've tackled technical issues or provided excellent customer service.
Show Off Your Technical Skills: Since this role involves logging requests on ServiceNow and dealing with hardware/software issues, make sure to mention any relevant tools or technologies you’ve worked with. We love seeing candidates who are tech-savvy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Adecco
✨Know Your Tech Basics
Brush up on your technical knowledge related to IT support. Be ready to discuss common hardware and software issues, as well as how you would troubleshoot them. This shows that you’re not just a people person but also technically savvy.
✨Familiarise Yourself with ServiceNow
Since logging requests on ServiceNow is part of the job, it’s a good idea to get familiar with the platform. If you can, try to find some online tutorials or demos. Mentioning your familiarity with it during the interview will definitely impress them.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about challenging situations and how you resolved them. This role is all about helping users, so demonstrating your ability to handle queries with patience and professionalism is key.
✨Be Ready for Shift Work Questions
Since this position involves rotating shifts, be prepared to discuss your availability and flexibility. Show enthusiasm for working in a dynamic environment and highlight any previous experience you have with shift work to reassure them you can handle the schedule.
