At a Glance
- Tasks: Provide expert technical support and collaborate on product development.
- Company: Join a growing, innovative business in Worcester.
- Benefits: Long-term career progression and a supportive team environment.
- Other info: Opportunities for personal growth and development in a collaborative setting.
- Why this job: Be part of a dynamic team making a real impact in customer support.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
Adecco Worcester are looking for a Technical Support Coordinator for a valued client in Worcester!
Join an innovative, growing business and play a key role in supporting customers, technical teams, and product development.
This is an exciting opportunity for a technically minded, customer-focused professional who enjoys problem solving, collaboration, and continuous improvement.
About the Opportunity
Provide expert technical support to customers, installers and internal teams.
Be involved in testing, product validation, technical documentation and knowledge sharing.
Support new product development activities and contribute to service excellence.
Work within a collaborative team environment with genuine long-term career progression opportunities.
Key Responsibilities
Handle incoming customer and technical enquiries via phone and email.
Provide accurate product information and installation guidance.
Maintain and update technical documentation, certificates and product data.
Support testing activities, product comparisons and quality assurance processes.
Prepare reports and maintain accurate records within CRM and internal systems.
Assist in developing training materials, installation guides and technical resources.
Liaise with sales, purchasing, technical and marketing teams to ensure seamless customer support.
Maintain organised testing records and ensure documentation remains compliant and accessible.
What We Are Looking For
Excellent communication and customer service skills.
Strong troubleshooting and problem-solving ability.
Good IT literacy and confidence using business systems and software.
Ability to prioritise multiple tasks and work effectively under pressure.
Strong attention to detail and documentation skills.
A positive, team-oriented and proactive approach.
Willingness to learn and develop technical knowledge.
This organisation is committed to developing and promoting talent from within.
As the business continues to grow, there will be opportunities to progress into senior and leadership positions for ambitious individuals looking to build a long-term career.
Ideal
Background: Technical Support, Customer Support, Technical Coordinator, Product Support, Construction Products, Manufacturing Support, Quality Assurance or a similar technical customer-facing environment.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Technical Support Coordinator in Worcester employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Coordinator in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Coordinator in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
