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- Tasks: Provide top-notch customer service and drive sales through effective communication.
- Company: Dynamic organisation focused on innovative solutions and customer satisfaction.
- Benefits: Competitive salary, comprehensive training, employee discounts, and career progression opportunities.
- Other info: Supportive work environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real impact in customer service and sales.
- Qualifications: 2 years' experience in customer-facing roles with strong communication skills.
Our client is a dynamic organisation committed to providing top-notch customer service and innovative solutions. They are seeking a passionate and driven Customer Service & Sales Executive to join their enthusiastic team!
Benefits & Perks:
- Competitive salary
- Comprehensive training and development opportunities
- Friendly and supportive work environment
- Opportunities for career progression
- Employee discounts and perks
Responsibilities:
- Provide first-line support via phone, email, LiveChat, and review platforms.
- Process sales orders and handle payments efficiently.
- Identify and convert cross-sell and upsell opportunities to drive revenue.
- Manage customer accounts and ensure a seamless experience.
- Monitor and respond to customer reviews, transforming feedback into positive outcomes.
- Support product launches and commercial campaigns.
Essential (Knowledge, skills, qualifications, experience):
- Minimum 2 years' experience in a customer-facing role with a focus on cross-selling or upselling.
- Proven experience with LiveChat and handling inbound queries confidently.
- Working knowledge of Office 365 and CRM/order systems.
- Strong spoken and written English with good numeracy skills.
- Highly organised and able to multitask under pressure while maintaining accuracy.
- Customer-focused with strong interpersonal skills and resilience.
Desirable (Knowledge, skills, qualifications, experience):
- Excel skills for data management and reporting.
- Experience working to commercial KPIs and managing online reputation.
If you're ready to make a difference and join a vibrant team, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience to Gemma at Adecco. Don't miss this exciting opportunity to grow your career in a supportive and energetic environment!
Join us and be part of a team that values your contributions and fosters your success!
Customer Service and Sales Executive in Worcester employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Sales Executive in Worcester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you're comfortable chatting on the phone or via LiveChat. Role-play with a friend to boost your confidence.
✨Tip Number 3
Prepare some examples of how you've successfully upsold or cross-sold in the past. Having these stories ready will help you demonstrate your experience and skills during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service and Sales Executive in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any sales achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our dynamic team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your strong spoken and written English. Keep it clear, concise, and engaging!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand how to handle different types of customer interactions, especially through LiveChat and phone calls. Be ready to share examples from your past experiences where you successfully resolved issues or turned a negative situation into a positive one.
✨Showcase Your Sales Skills
Prepare to discuss your experience with cross-selling and upselling. Think of specific instances where you identified opportunities to increase sales and how you approached those situations. This will demonstrate your ability to drive revenue, which is key for this role.
✨Familiarise Yourself with Their Products
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will help you answer questions confidently and show your genuine interest in the role. Plus, it’ll allow you to suggest improvements or ideas during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer focus. Practice responding to questions like how you would handle an unhappy customer or how you would manage multiple tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.