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For Companies At a Glance
- Tasks: Support customer concerns and maintain high quality standards in a dynamic environment.
- Company: Join a growing organisation focused on customer satisfaction and quality improvements.
- Benefits: Ongoing training, supportive culture, and opportunities for personal development.
- Why this job: Make a real impact on customer quality while working on exciting projects.
- Qualifications: Experience in manufacturing and knowledge of quality processes are essential.
- Other info: Fast-paced role with opportunities for career growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about quality, customer satisfaction, and problem-solving? Our client in Redditch, Worcestershire is looking for a Customer Quality Specialist to support customer concerns, complete quality inspections, and maintain high standards across the business. If you have experience in manufacturing, understand quality processes, and enjoy working with both data and customers, this role could be perfect for you!
Key Responsibilities
- Build trust and maintain strong relationships with customers
- Investigate and resolve customer issues using root cause analysis
- Support implementation of corrective and preventive actions
- Conduct internal audits related to customer concerns
- Carry out ISIR inspections and support PPAP documentation
- Provide quality feedback to manufacturing and engineering teams
- Monitor and maintain quality KPIs and reports
- Analyze data to identify trends and potential issues
Role Details
- Location: Redditch, Worcestershire
- Hours: 39 hours per week
- Contract Type: Temp to Perm
- Positions Available: 1
Essential Skills & Experience
- Manufacturing & Quality Experience: Experience working in a manufacturing environment (automotive advantageous)
- Knowledge of quality inspection processes, materials, or components
- Understanding of non-conformances, containment, and corrective actions
- Familiarity with PPAP, ISIR, or general quality documentation
- Ability to interpret engineering drawings (advantageous)
- Experience using basic inspection tools (e.g., verniers, micrometers)
Administrative & Technical Skills
- Accurate data entry and document control
- Comfortable compiling reports and maintaining records
- Strong Microsoft Office skills (Excel for data, Word for reports)
- Ability to follow structured processes and standards
Competencies
- Strong analytical and problem-solving ability
- Excellent communication skills (written and verbal)
- High attention to detail and accuracy
- Able to work independently and collaboratively
- Proactive, organised, and able to prioritise work effectively
Personal Attributes
- Takes ownership from start to finish
- Confident decision-maker with a practical mindset
- Conscientious, reliable, and resourceful
- Thrives in fast-paced environments with multiple demands
Why Join?
- Work in a supportive and engaging environment
- Make a real impact on customer quality and business improvements
- Access ongoing training and development
- Be part of exciting projects in a growing organisation
Customer Quality Specialist in Worcester employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Specialist in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its quality processes. Show them you’re not just another candidate; demonstrate your passion for customer satisfaction and problem-solving.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to quality inspection and data analysis. We all know that confidence is key, so the more you prepare, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Quality Specialist in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Quality Specialist. Highlight your manufacturing experience and any quality processes you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for quality and customer satisfaction, and give us examples of how you've solved problems in the past. We love a good story that shows your personality!
Show Off Your Skills: Don’t forget to mention your technical skills, especially with Microsoft Office and any inspection tools you’ve used. We’re keen on seeing how you can analyse data and maintain quality KPIs, so make it clear!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Adecco
✨Know Your Quality Processes
Make sure you brush up on your knowledge of quality inspection processes and standards. Be ready to discuss how you've applied these in previous roles, especially in manufacturing. This will show that you understand the core responsibilities of a Customer Quality Specialist.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you've handled customer issues in the past. Prepare specific examples where you used root cause analysis to resolve problems. This will demonstrate your analytical skills and ability to maintain customer satisfaction.
✨Familiarise Yourself with Key Documentation
Get comfortable with terms like PPAP and ISIR, as well as general quality documentation. Being able to discuss these confidently will highlight your familiarity with the role's requirements and show that you're proactive in understanding the industry.
✨Showcase Your Communication Skills
Since this role involves building relationships with customers and collaborating with teams, practice articulating your thoughts clearly. Use examples that showcase your written and verbal communication skills, as these are crucial for success in this position.
