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- Tasks: Ensure smooth services by assessing council tax and handling customer inquiries.
- Company: Join a supportive team at the Civic Centre in Wolverhampton.
- Benefits: Competitive hourly rate, professional development, and a friendly work environment.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Attention to detail, strong communication skills, and adaptability.
The predicted salary is between 11 - 16 £ per hour.
Join our team at the Civic Centre in Wolverhampton. This is a fantastic opportunity to contribute to essential services while developing your skills in a supportive environment!
Position Details:
- Contract Type: Temporary
- Hourly Rate: £13.69
- Contract Length: 6 months
- Start Date: January 5, 2026
- Working Pattern: Full Time (37 hours per week)
- Dress Code: Smart
What You'll Do:
As a Technician, you will play a vital role in ensuring that services run smoothly and efficiently. Your responsibilities will include:
- Accurately assessing and determining liability for council tax and business rates in less complex cases.
- Evaluating entitlement to housing benefit and council tax support for straightforward claims.
- Handling customer inquiries face-to-face, via telephone, or in writing with professionalism and care.
- Maintaining accurate data from various sources for future retrieval, ensuring compliance with business needs.
- Taking appropriate actions to keep the Council Tax, Business Rates, and Income Collection databases up to date.
- Adhering to the Council's Constitution and Codes of Conduct.
- Participating in staff development and continuous professional training.
What We're Looking For:
To be successful in this role, you should:
- Have a keen eye for detail and a commitment to accuracy.
- Be able to communicate clearly and effectively with customers and colleagues alike.
- Demonstrate a strong understanding of confidentiality and data protection regulations.
- Be adaptable and ready to undertake a variety of tasks as directed.
- Possess a positive attitude and a willingness to contribute to service improvements.
Why Work With Us?
- Be part of a team that values your contributions and supports your professional growth.
- Engage in meaningful work that directly impacts the community.
- Enjoy a friendly and collaborative working environment.
Additional Information:
This position is subject to a satisfactory Disclosure and Barring Service (DBS) check. We are committed to inclusive practices and welcome applications from all backgrounds.
If you are enthusiastic about making a positive impact and meet the qualifications outlined above, we would love to hear from you!
Ready to make a difference? Apply now and kickstart your career as a Technician with us!
Join us in our mission to create a better community for all!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
If you have not heard back in 5 working days your application has been unsuccessful.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Customer Service Technician in Wolverhampton employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the Civic Centre. A personal recommendation can really give your application a boost!
✨Tip Number 2
Prepare for that interview! Research common questions for customer service roles and practice your answers. We want you to show off your communication skills and how you handle tricky situations with ease.
✨Tip Number 3
Dress to impress! Even if it’s a casual environment, looking smart shows you’re serious about the role. Plus, it’ll help you feel more confident when you walk in for that interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Technician in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Technician role. We want to see how you can contribute to our team at the Civic Centre!
Showcase Your Communication Skills: Since you'll be handling customer inquiries, it's crucial to demonstrate your ability to communicate clearly and effectively. Use examples in your application that showcase your professionalism and care in customer interactions.
Highlight Attention to Detail: As a Technician, accuracy is key! Be sure to mention any experiences where you've had to pay close attention to detail, especially in data management or compliance tasks. We love candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with us!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Technician. Brush up on council tax, business rates, and housing benefits. Being able to discuss these topics confidently will show that you're serious about the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and data handling. Think about how you would handle specific scenarios, like a difficult customer or a data discrepancy. This will help you articulate your thoughts clearly during the interview.
✨Dress Smartly
Since the dress code is smart, make sure you present yourself well. A neat appearance not only shows professionalism but also reflects your respect for the interview process and the organisation.
✨Show Your Enthusiasm
Let your passion for making a difference in the community shine through. Share examples of how you've contributed positively in previous roles or how you plan to improve services. A positive attitude can set you apart from other candidates.