Property Case Coordinator
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Salary: £38,000 - £42,000 per annum
Location: Various locations across London (hybrid working)
Contract: Permanent
Hours: Full-time
About the Role
We are recruiting for a number of experienced Property Case Coordinators to join a leading housing organisation and play a key role in ensuring compliance with emerging housing legislation while delivering excellent outcomes for residents.
This is an exciting opportunity to be at the forefront of housing compliance, managing complex repairs and high-risk cases, including damp, mould and condensation concerns. You will act as the key liaison between residents, operational teams and contractors, ensuring cases are managed effectively from initial report through to resolution.
The successful candidate will thrive in a fast-paced environment, possess excellent stakeholder management skills and have a strong background in repairs, complaints, case management or housing operations.
Key Responsibilities
Manage and coordinate Awaab's Law cases in line with legislative requirements and statutory timescales.
Take ownership of complex and high-risk repair cases, ensuring prompt investigation and resolution.
Act as the primary point of contact for residents throughout the repair journey, providing support, guidance and reassurance.
Work collaboratively with repairs teams, contractors and housing colleagues to drive successful case outcomes.
Monitor case progress, identify potential delays and proactively remove barriers to resolution.
Maintain accurate records, case notes and reporting to demonstrate compliance and accountability.
Review repair histories and identify service improvements, trends and lessons learned.
Manage escalated complaints and cases involving Housing Health and Safety Rating System (HHSRS) Category 1 hazards.
Attend regional offices, contractor locations and resident visits where necessary to support case management activities.
Contribute to continuous service improvement initiatives designed to enhance resident satisfaction and operational performance.
About You
To be successful in this role, you will have:
Experience managing repairs, complaints, escalations or complex customer cases within housing, property services or a related sector.
Strong understanding of repairs and maintenance processes. xgikmsk
Experience handling high-risk, sensitive or complex cases through to resolution.
Excellent com...
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