At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users across the South West and Wales.
- Company: Join a leading Utilities organisation with a focus on customer service.
- Benefits: Competitive pay, inclusive culture, and opportunities for career growth.
- Other info: Enjoy a fast-paced environment with travel opportunities and a supportive team.
- Why this job: Be part of a dynamic team and make a real difference in users' tech experiences.
- Qualifications: Experience in 1st/2nd line support and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
We're working with a leading Utilities organisation to recruit a Field IT Support Analyst to join a busy End User Computing team, supporting internal users across the South West and Wales. This is a hands‐on, customer‐facing role combining service desk, field support, and project work, ideal for someone who thrives in a fast‐paced IT environment.
The Opportunity
You'll operate across 1st and 2nd line support, acting as a key escalation point while also delivering front‐line service to end users. The role blends:
- Service desk triage and incident resolution
- Onsite and remote support across multiple locations
- Hardware deployment, setup, and maintenance
- Project support (including office moves and hardware refresh activity)
This is a varied position from resolving technical issues remotely to physically setting up and moving equipment onsite.
What You'll Be Doing
- Providing 1st / 2nd line IT support via phone, remote tools, and onsite visits
- Troubleshooting hardware, software, and printing issues
- Supporting PC builds, deployments, and installations
- Managing incidents, service requests, and escalations
- Maintaining accurate asset records and ticket logs
- Assisting with project work (e.g., hardware rollouts, site clearances)
- Supporting users across Bristol, South Wales, and surrounding areas
Experience Required
- Experience in a Service Desk or Field Support role (1st / 2nd line)
- Strong customer‐facing skills with the ability to support non‐technical users
- Solid technical knowledge of:
- Active Directory
- SCCM
- Exchange
- Experience handling incidents, service requests and escalations
- Remote and onsite troubleshooting
- Ability to work in a fast‐paced, high‐volume environment
- Strong organisation, attention to detail, and problem‐solving skills
- Full UK Driving Licence (essential)
- Comfortable with manual handling of IT equipment when required
- Willingness to travel across the region as part of the role
Field User Analyst/2nd Line Support in West Bromwich employer: Adecco
Join a leading Utilities organisation in Bristol, where you'll thrive in a dynamic work culture that values innovation and teamwork. With a strong focus on employee development, you will have access to ongoing training and growth opportunities while enjoying the benefits of a supportive environment that champions inclusivity and diversity. This role not only offers hands-on experience in IT support but also the chance to make a meaningful impact across the South West and South Wales region.
StudySmarter Expert Advice🤫
We think this is how you could land Field User Analyst/2nd Line Support in West Bromwich
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to 1st and 2nd line support. Think about how you'd handle specific technical issues and customer interactions, as this role is all about problem-solving and communication.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field User Analyst/2nd Line Support in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field IT Support Analyst role. Highlight your customer-facing skills and any relevant technical knowledge, like Active Directory or SCCM, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Share specific examples of how you've tackled similar challenges in previous roles.
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention instances where you’ve successfully resolved technical issues. We love candidates who can think on their feet and provide excellent support to non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Active Directory, SCCM, and Exchange. Be ready to discuss how you've used these tools in past roles, as this will show your familiarity and confidence in handling 1st and 2nd line support.
✨Show Off Your Customer Skills
Since this role is customer-facing, practice how you communicate technical information to non-technical users. Think of examples where you've successfully resolved issues while keeping the user informed and calm. This will highlight your strong customer service skills.
✨Prepare for Real-World Scenarios
Expect to be asked about specific troubleshooting scenarios. Prepare by thinking through common hardware and software issues you've encountered and how you resolved them. This will demonstrate your problem-solving abilities and readiness for the fast-paced environment.
✨Plan Your Travel Logistics
Since the role involves regional travel, make sure you have a plan for how you'll manage this. Be ready to discuss your driving experience and any previous roles where you had to travel for work. This shows you're organised and can handle the demands of the job.
