At a Glance
- Tasks: Deliver exceptional service by resolving equipment faults and performing maintenance.
- Company: Join a leading Managed Print Service provider in the heart of London.
- Benefits: Enjoy a competitive salary, generous leave, and a company pension scheme.
- Other info: Participate in fun social events and enjoy a supportive team environment.
- Why this job: Work with top brands and build lasting client relationships while developing your skills.
- Qualifications: 2 years of MPS technical support experience and photocopier maintenance skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Head office located in the City of London, with extensive travel to Essex and Hertfordshire 5 days a week.
Contract Type: Permanent
Working Pattern: Full Time
About The Role
As a Managed Print Service Field Engineer, you will be at the forefront of delivering exceptional service to our clients.
Responsibilities
- Work daily with top brands such as Canon, Ricoh, and Kyocera
- Investigate and resolve equipment faults at customer premises, adhering to service guidelines
- Perform preventative maintenance and complete work within the designated response schedule
- Install machines, including networking setups and operator training
- Build strong, lasting relationships with clients through excellent customer service
- Collaborate closely with the Call Control Team to ensure seamless operations
Qualifications
- Minimum of 2 years of experience in MPS field technical support or equivalent
- Proven competence in photocopier maintenance
- Completion of manufacturer training courses
- Ability to work both autonomously and as part of a team
Benefits
- Competitive salary that reflects your skills and experience
- Company pension scheme to secure your future
- 25 days of annual leave, increasing to 27 days with length of service
- Eye care vouchers
- Healthcare cash plan after one year of service
- Fun social events fostering camaraderie among colleagues
- Cycle-to-work scheme to promote a healthy lifestyle
Equal Opportunities
Adecco Group UK & Ireland is an Equal Opportunities Employer.
Managed Print Service Field Engineer - E in Welwyn employer: Adecco
As a Managed Print Service Field Engineer at our City of London head office, you will join a dynamic team dedicated to delivering top-notch service to clients across Essex and Hertfordshire. We pride ourselves on fostering a supportive work culture that encourages professional growth, offering extensive training opportunities and a competitive benefits package, including generous annual leave and a company pension scheme. With regular social events and a focus on employee well-being, we ensure that our team feels valued and engaged in their work.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Print Service Field Engineer - E in Welwyn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with brands like Canon, Ricoh, and Kyocera. Show them you’re not just another candidate; you’re genuinely interested in what they do!
✨Tip Number 3
Practice your troubleshooting skills! Since you'll be resolving equipment faults, brush up on common issues and solutions. Being able to demonstrate your technical know-how during an interview can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Managed Print Service Field Engineer - E in Welwyn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Managed Print Service Field Engineer role. Highlight your experience with brands like Canon, Ricoh, and Kyocera, and showcase any relevant technical support skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer service skills and ability to build strong relationships.
Showcase Your Technical Skills:Since this role involves troubleshooting and maintenance, be sure to highlight any specific technical skills or training you've completed. Mention any manufacturer training courses you've taken, as this will show us you're serious about your craft.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Adecco
✨Know Your Tech
Brush up on your knowledge of the brands you'll be working with, like Canon, Ricoh, and Kyocera. Be ready to discuss specific models and common issues you’ve encountered in the past. This shows you’re not just familiar with the equipment but also passionate about delivering top-notch service.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical faults in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to think on your feet and tackle challenges head-on.
✨Emphasise Customer Service
Since building strong relationships with clients is key, think of instances where you went above and beyond for a customer. Highlight your communication skills and how you ensure client satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Teamwork Questions
As collaboration with the Call Control Team is essential, prepare to discuss your experience working in teams. Share how you’ve contributed to team success and how you handle conflicts or differing opinions. This will show that you can work well both independently and as part of a group.
