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- Tasks: Lead a team to enhance the online customer journey and drive digital experience strategy.
- Company: A leading recruitment consultancy with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of digital customer experience in a dynamic environment.
- Qualifications: Strong leadership, project management skills, and eCommerce expertise.
- Other info: Collaborate with senior stakeholders and make a real impact.
The predicted salary is between 43200 - 72000 £ per year.
A leading recruitment consultancy is seeking a Head of Online Customer Experience to drive the digital experience strategy. This pivotal role involves leading a dedicated team to enhance the online customer journey, working closely with senior stakeholders across Customer and Technology functions.
The ideal candidate will have a deep understanding of eCommerce and personalization, along with strong leadership and project management skills.
This position is hybrid, requiring 3 days onsite in Welwyn Garden City.
Head of Digital Customer Experience & Personalisation in Welwyn Garden City employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital Customer Experience & Personalisation in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in digital customer experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your achievements in eCommerce and personalisation. This will give you an edge when discussing your experience with potential employers.
✨Tip Number 3
Prepare for interviews by understanding the company’s digital strategy. Research their online presence and think of ways you could enhance their customer journey. This shows you're proactive and genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to get noticed by hiring managers directly.
We think you need these skills to ace Head of Digital Customer Experience & Personalisation in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion for Digital Experience: When writing your application, let your enthusiasm for enhancing online customer journeys shine through. We want to see how your experience aligns with our mission to drive digital strategies that truly resonate with customers.
Highlight Leadership Skills: Make sure to showcase your leadership and project management skills in your application. We’re looking for someone who can inspire a team and manage projects effectively, so share examples of how you've done this in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Head of Digital Customer Experience role. We appreciate candidates who take the extra step to connect their experiences with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Adecco
✨Know Your Digital Landscape
Make sure you’re up to speed with the latest trends in eCommerce and digital customer experience. Research the company’s current online presence and think about how you can enhance it. This will show your genuine interest and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams focused on customer experience. Be ready to discuss how you’ve successfully led projects and collaborated with stakeholders in previous roles.
✨Personalisation is Key
Since personalisation is a big part of this role, come prepared with specific strategies or case studies where you’ve implemented successful personalisation tactics. This will demonstrate your expertise and innovative thinking.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s goals. Inquire about their current challenges in digital customer experience and how they envision the future of personalisation. This shows you’re not just interested in the job, but also in contributing to their success.
