At a Glance
- Tasks: Manage customer complaints from start to finish and deliver excellent service.
- Company: Join Tusker, part of the respected Lloyds Banking Group.
- Benefits: Earn £17.24 per hour with remote work options and 30 days holiday.
- Other info: Comprehensive training and potential for contract extension available.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Previous complaint handling experience and strong communication skills required.
The predicted salary is between 17.24 - 17.24 £ per hour.
Location: Watford (Croxley Green Business Park) | Remote Working Available
Start Date: 16th November 2026
Pay Rate: £17.24 per hour
Hours: Full Time | 35 Hours per Week | Monday-Friday
Contract: 3-Month Temporary Contract (Potential to Extend)
Join Tusker, part of Lloyds Banking Group: Tusker, an award-winning salary sacrifice car scheme provider and part of Lloyds Banking Group, is seeking an experienced Complaints Handler to join their growing team. This is an excellent opportunity to work for a well-respected business, managing customer complaints from investigation through to resolution while delivering fair and positive outcomes.
What You'll Be Doing:
- Managing complaints from start to finish.
- Investigating customer concerns and gathering evidence.
- Speaking with customers, suppliers and third parties.
- Making fair and balanced complaint decisions.
- Delivering excellent customer service throughout the complaint journey.
- Maintaining accurate records and meeting service standards.
What We're Looking For:
- Previous complaint handling experience.
- Experience managing cases end-to-end.
- Strong communication and problem-solving skills.
- Confidence handling challenging customer conversations.
- Experience within banking, insurance, financial services, utilities, telecommunications, or other regulated environments is highly desirable.
- FOS experience is advantageous but not essential.
- No motor industry experience required.
- We welcome applicants from any regulated complaint-handling background.
Why Apply?
- £17.24 per hour
- Remote working available
- Opportunity to join Lloyds Banking Group via Tusker
- Comprehensive training and support
- 30 days holiday allowance
- Weekly pay
- Potential contract extension
- Excellent employee benefits and wellbeing support
Inclusion Statement
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.
Equal Opportunities Employer
Adecco Group UK & Ireland is an Equal Opportunities Employer.
Candidate Privacy Information Statement
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
Complaints Handler in Watford employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler in Watford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Complaints Handler in Watford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco.
How to prepare for a job interview at Adecco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
