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- Tasks: Handle customer complaints and disputes, ensuring fair outcomes.
- Company: Join a leading consumer lending company with a supportive culture.
- Benefits: Competitive pay, hybrid work, comprehensive training, and 32 days annual leave.
- Other info: Vibrant team environment with opportunities for personal growth and development.
- Why this job: Make a real difference by helping customers resolve their issues.
- Qualifications: Previous complaint handling experience and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
PAY RATE: £16.59 per hour
Contract length: 6 months
Start Date: 22nd June
Location: Newport (NP10) – moving to Cardiff in September 2026
Working pattern: You will be 100% office‑based in Newport for the first three months. After that, you will work hybrid, spending at least two days per week, or 40% of your time, in Newport and then at our new office in Cardiff. Commitment is 35 hours per week, Mon‑Fri, 9 am‑5 pm.
About this opportunity: Consumer Lending is a key part of our Group and helps customers acquire cars, vans, caravans, motorbikes, and the finance to purchase them under various brands. When mistakes happen, the Complaints Handlers investigate disputes and strive to reach the best outcome for the customer. As a Complaint Handler, you will work within a dedicated team, handling a portfolio of complaints and disputes with daily targets.
Day to day:
- Collaborating closely with colleagues, customers, dealers and manufacturers – communicating in writing or over the phone, including senior customers of major motor brands.
- Balancing priorities between your cases, emails, telephone calls and handling escalated calls from the contact centre.
- Using your people and customer skills to deliver fair outcomes for both customers and the business.
- Educating customers about products.
What you'll need:
- Previous complaint handling experience.
- Attention to detail and creative thinking, articulated confidently in writing (MS Office skills required) and over the phone.
- Ability to multi‑task, respond to change and prioritise.
- Honest, hardworking and resilient approach to work.
- Empathy to put yourself in the customers' shoes and ask the questions needed to understand how we can help.
- Pro‑active attitude towards personal development and learning.
- Experience in banking, financial services or motor finance is an advantage but not compulsory.
Benefits:
- Work from home 3 days per week.
- First‑class support and training for all colleagues.
- Opportunity for growth within the company.
- Comprehensive training and ongoing support to ensure your success.
- A vibrant and supportive team environment.
- Opportunities to develop your skills in the financial services industry.
- Weekly pay.
- Online payslips.
- Dedicated aftercare team.
- Annual leave allowance of 32 days per year.
- Employee Assistance Programme.
- Access to Able Futures.
- Eyecare vouchers.
- Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more.
- Smart Spending App.
- Workplace pension scheme.
At our client’s organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures and identities, and welcome applications from under‑represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request.
Complaints Handler in Wales employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Wales
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Complaints Handler, you'll need to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with handling tricky questions.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've put yourself in a customer's shoes. This will demonstrate your ability to handle complaints effectively and connect with customers on a personal level.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Complaints Handler in Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your previous complaint handling experience. We want to see how your skills match the job description, so don’t be shy about showcasing your attention to detail and creative thinking!
Showcase Your Communication Skills: Since you'll be communicating with customers and colleagues regularly, it's essential to demonstrate your written communication skills. Use clear and concise language in your application to reflect how you would handle customer interactions.
Highlight Your Empathy: As a Complaints Handler, understanding the customer's perspective is key. We encourage you to share examples in your application that show how you've put yourself in someone else's shoes to resolve issues effectively.
Apply Through Our Website: We recommend applying directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Handler. Familiarise yourself with common complaints in consumer lending and think about how you would handle them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Empathy
As a Complaints Handler, empathy is key. Prepare examples from your past experiences where you've successfully resolved disputes by putting yourself in the customer's shoes. This will demonstrate your ability to connect with customers and find fair outcomes.
✨Practice Your Communication Skills
Since you'll be communicating with various stakeholders, practice articulating your thoughts clearly and confidently. Whether it's over the phone or in writing, being able to convey your message effectively is crucial. Consider doing mock interviews with friends or family to refine your skills.
✨Be Ready to Multi-task
In this role, you'll need to juggle multiple cases and priorities. Think of examples where you've successfully managed several tasks at once. Highlighting your organisational skills and ability to adapt to changing situations will impress your interviewers.