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- Tasks: Manage customer complaints and collaborate with stakeholders to resolve issues.
- Company: Adecco, a leading recruitment agency with a focus on employee growth.
- Benefits: £16.59 per hour, hybrid working, 32 days annual leave, and comprehensive training.
- Other info: Transitioning office location in 2026 with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Previous complaint handling experience and strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Adecco is seeking a Complaint Handler based in Newport, transitioning to Cardiff in 2026, with a pay rate of £16.59 per hour.
The role involves managing customer complaints, collaborating with various stakeholders, and utilizing strong communication skills.
Candidates should have previous complaint handling experience and attention to detail.
The position offers hybrid working, with 100% office-based work for the first three months and 32 days of annual leave.
Adecco provides comprehensive training and growth opportunities.
Complaint Resolution Specialist - Hybrid (3 Days WFH) in Wales employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Resolution Specialist - Hybrid (3 Days WFH) in Wales
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Adecco on LinkedIn. A friendly chat can give us insider info about the company culture and the role, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common complaint handling scenarios. We should be ready to showcase our problem-solving skills and how we handle tricky situations. Role-playing with a friend can help us nail this!
✨Tip Number 3
Show off our communication skills! During the interview, make sure we articulate our thoughts clearly and confidently. Remember, they want to see how we interact, so let’s keep it engaging and professional.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Complaint Resolution Specialist - Hybrid (3 Days WFH) in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous complaint handling experience. We want to see how your skills match the role, so don’t be shy about showcasing your attention to detail and communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complaint Resolution Specialist role. Share specific examples of how you've successfully managed customer complaints in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll need in this role. Avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaint Resolution Specialist inside out. Familiarise yourself with common customer complaints and effective resolution strategies. This will help you demonstrate your expertise and show that you're ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've successfully handled complaints in the past. Think about specific situations where your communication made a difference. Practising these scenarios will help you articulate your thoughts clearly during the interview.
✨Highlight Attention to Detail
Attention to detail is crucial when managing complaints. Be ready to discuss how you've ensured accuracy in your previous roles. You could mention any systems or processes you used to track complaints and resolutions, as this will show your potential employer that you take this aspect seriously.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.