At a Glance
- Tasks: Manage customer orders and ensure seamless service experience.
- Company: Join a global leader in advanced materials and chemical solutions.
- Benefits: Competitive salary, life insurance, generous family leave, and free language courses.
- Other info: Dynamic environment with a focus on diversity and continuous improvement.
- Why this job: Be at the heart of customer operations and grow your career globally.
- Qualifications: Commercial background and fluency in English plus another European language.
The predicted salary is between 32000 - 39000 € per year.
Do you value accuracy, teamwork, and delivering exceptional service? We’re partnering with a global leader in advanced materials and chemical solutions to recruit a European Customer Service Representative for their Composite Materials team based in Wrexham.
Acting as the primary point of contact, you’ll oversee order management, coordinate with the supply chain, and monitor customer performance to ensure a seamless service experience. Your work will directly support operational efficiency, on-time delivery, and strong customer relationships.
- Manage customer orders from entry through to invoicing
- Serve as the main liaison between customers and internal teams including Planning, Logistics, Quality, and Commercial
- Maintain accurate customer and pricing data in line with contractual agreements
- Support complaint resolution, rebates, and deductions in collaboration with key stakeholders
- Ensure export compliance and accurate completion of shipping documentation
- Monitor customer KPIs and proactively address issues using data-driven insights
A commercial background (degree or relevant professional training preferred)
Strong ERP experience (SAP highly desirable), including order processing, pricing, and customer data management
Knowledge of export compliance, invoicing, and complaint resolution
Experience handling complex orders and customer performance KPIs
Fluency in English plus French, Spanish, or German
Salary: £32,000–£39,000 (depending on experience)
Life insurance
Generous family leave policies
Free language courses (24 languages available)
Additional local benefits
This is a fantastic opportunity to join an innovative, globally focused organisation that champions diversity, collaboration, and continuous improvement. If you’re looking to grow your career within a global business and enjoy being at the heart of customer operations, we’d love to hear from you.
Locations
Logistics Accounts Manager in Wales, Wrexham employer: Adecco
Join a globally recognised leader in advanced materials and chemical solutions, where your role as a Logistics Accounts Manager will be pivotal in enhancing customer service and operational efficiency. With a strong emphasis on teamwork, diversity, and continuous improvement, the company offers generous benefits including life insurance, family leave policies, and free language courses, all within a supportive work culture that prioritises employee growth and development in Wrexham.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Accounts Manager in Wales, Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their products and services, especially in composite materials, so you can demonstrate how your skills align with their needs.
✨Tip Number 3
Practice your language skills! If you're fluent in French, Spanish, or German, make sure to highlight this during interviews. It’s a big plus for roles that require communication with diverse clients.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers in the logistics field.
We think you need these skills to ace Logistics Accounts Manager in Wales, Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Logistics Accounts Manager role. Highlight your experience with order management, customer service, and any relevant ERP systems like SAP. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for logistics and customer service. Tell us why you’re excited about this opportunity and how you can contribute to our team in Wrexham.
Showcase Your Language Skills:Since we’re looking for someone fluent in English plus another European language, make sure to highlight your language skills prominently. Whether it's French, Spanish, or German, let us know how you can use these skills to enhance customer relationships.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of logistics and customer service. Understand the key responsibilities of a Logistics Accounts Manager, especially around order management and customer performance. Familiarise yourself with ERP systems like SAP, as this will likely come up in conversation.
✨Showcase Your Language Skills
Since fluency in English plus another European language is essential, be prepared to demonstrate your language skills during the interview. You might be asked to switch languages or answer questions in your second language, so practice beforehand to feel confident.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about past experiences where you've handled complex orders or resolved customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Teamwork and Communication
This role involves liaising with various internal teams, so highlight your teamwork and communication skills. Share examples of how you've successfully collaborated with others to achieve common goals, and express your enthusiasm for working in a diverse environment.
