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- Tasks: Manage customer orders and ensure seamless service experience.
- Company: Join a global leader in advanced materials and chemical solutions.
- Benefits: Competitive salary, life insurance, generous family leave, and free language courses.
- Other info: Dynamic workplace with a focus on diversity and continuous improvement.
- Why this job: Be at the heart of customer operations and drive operational efficiency.
- Qualifications: Fluency in English plus another European language; ERP experience preferred.
The predicted salary is between 32000 - 39000 £ per year.
Do you value accuracy, teamwork, and delivering exceptional service? We’re partnering with a global leader in advanced materials and chemical solutions to recruit a European Customer Service Representative for their Composite Materials team based in Wrexham.
Acting as the primary point of contact, you’ll oversee order management, coordinate with the supply chain, and monitor customer performance to ensure a seamless service experience. Your work will directly support operational efficiency, on-time delivery, and strong customer relationships.
- Manage customer orders from entry through to invoicing
- Serve as the main liaison between customers and internal teams including Planning, Logistics, Quality, and Commercial
- Maintain accurate customer and pricing data in line with contractual agreements
- Support complaint resolution, rebates, and deductions in collaboration with key stakeholders
- Ensure export compliance and accurate completion of shipping documentation
- Monitor customer KPIs and proactively address issues using data-driven insights
A commercial background (degree or relevant professional training preferred)
Strong ERP experience (SAP highly desirable), including order processing, pricing, and customer data management
Knowledge of export compliance, invoicing, and complaint resolution
Experience handling complex orders and customer performance KPIs
Fluency in English plus French, Spanish, or German
Salary: £32,000–£39,000 (depending on experience)
Life insurance
Generous family leave policies
Free language courses (24 languages available)
Additional local benefits
This is a fantastic opportunity to join an innovative, globally focused organisation that champions diversity, collaboration, and continuous improvement. If you’re looking to grow your career within a global business and enjoy being at the heart of customer operations, we’d love to hear from you.
Locations
Logistics/Account Manager (Permanent) in Wales, Wrexham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics/Account Manager (Permanent) in Wales, Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and account management field on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service and operational efficiency. Think about how your skills in order management and customer relations can add value to their team.
✨Tip Number 3
Showcase your language skills! If you’re fluent in French, Spanish, or German, make sure to highlight this in conversations. It’s a big plus for roles that require communication with diverse clients, so let it shine!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Logistics/Account Manager (Permanent) in Wales, Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in logistics, customer service, and any relevant languages you speak. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your teamwork and accuracy skills!
Showcase Your ERP Experience: Since strong ERP experience is key for this role, make sure to detail your familiarity with systems like SAP. We love seeing specific examples of how you've used these tools to improve order management or customer relations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on the logistics and account management basics, especially around order processing and customer performance KPIs. Familiarise yourself with the company's products and services, as well as their approach to customer service.
✨Showcase Your Language Skills
Since fluency in a European language is key, be prepared to demonstrate your language skills during the interview. Practice common phrases or scenarios that might come up in customer interactions to show you're ready for the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like resolving a customer complaint or managing complex orders. Think of examples from your past experience that highlight your problem-solving skills and teamwork.
✨Highlight Your ERP Experience
If you've worked with ERP systems like SAP, make sure to discuss your experience in detail. Talk about how you've used these tools for order management and data accuracy, as this will show you're equipped to handle the technical aspects of the job.