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For Companies At a Glance
- Tasks: Manage customer orders and ensure seamless service in a fast-paced environment.
- Company: Join a global leader in advanced materials and chemical solutions.
- Benefits: Competitive salary, life insurance, generous family leave, and free language courses.
- Other info: Great opportunity for career growth in a supportive, innovative environment.
- Why this job: Be part of a diverse team making a real impact on customer operations.
- Qualifications: Fluency in English plus another European language; ERP experience preferred.
The predicted salary is between 32000 - 39000 £ per year.
Are you a customer‑centric professional who thrives in a fast‑paced, international environment? Do you value accuracy, teamwork, and delivering exceptional service? If so, this could be an excellent next step in your career.
We’re partnering with a global leader in advanced materials and chemical solutions to recruit a European Customer Service Representative for their Composite Materials team based in Wrexham.
The Role
This is a pivotal, customer‑facing position where you’ll manage a defined portfolio of European customers. Acting as the primary point of contact, you’ll oversee order management, coordinate with the supply chain, and monitor customer performance to ensure a seamless service experience. Your work will directly support operational efficiency, on‑time delivery, and strong customer relationships.
Key Responsibilities
- Manage customer orders from entry through to invoicing
- Serve as the main liaison between customers and internal teams including Planning, Logistics, Quality, and Commercial
- Maintain accurate customer and pricing data in line with contractual agreements
- Manage customer portals, including order uploads, KPIs, and documentation
- Support complaint resolution, rebates, and deductions in collaboration with key stakeholders
- Ensure export compliance and accurate completion of shipping documentation
- Monitor customer KPIs and proactively address issues using data‑driven insights
What You’ll Bring
- A commercial background (degree or relevant professional training preferred)
- Strong ERP experience (SAP highly desirable), including order processing, pricing, and customer data management
- Knowledge of export compliance, invoicing, and complaint resolution
- Experience handling complex orders and customer performance KPIs
- Fluency in English plus French, Spanish, or German
What’s On Offer
- Salary: £32,000–£39,000 (depending on experience)
- Life insurance
- Generous family leave policies
- Free language courses (24 languages available)
- Additional local benefits
Why Apply?
This is a fantastic opportunity to join an innovative, globally focused organisation that champions diversity, collaboration, and continuous improvement. You’ll be part of a supportive team where your expertise and contribution truly matter. If you’re looking to grow your career within a global business and enjoy being at the heart of customer operations, we’d love to hear from you.
Locations
Logistics Account Manager (European Speaking) in Wales, Wrexham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Account Manager (European Speaking) in Wales, Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in composite materials. Tailor your answers to show how your skills align with their needs, particularly in managing customer relationships and order processes.
✨Tip Number 3
Practice your language skills! If you’re fluent in French, Spanish, or German, make sure you can confidently discuss logistics and customer service topics in those languages. This will set you apart and show your commitment to serving European customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Logistics Account Manager role!
We think you need these skills to ace Logistics Account Manager (European Speaking) in Wales, Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Logistics Account Manager role. Highlight your customer service experience and any relevant language skills, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with ERP systems like SAP!
Showcase Your Teamwork Skills: Since we value teamwork, share examples of how you've successfully collaborated with others in previous roles. This will help us see how you can contribute to our supportive environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've gone above and beyond for a customer, especially in a fast-paced environment. This will show that you understand the importance of exceptional service.
✨Get Familiar with ERP Systems
Since strong ERP experience is a must, take some time to review your knowledge of systems like SAP. Be ready to discuss how you've used these tools in the past, particularly in managing orders and customer data. It’ll help you stand out as someone who can hit the ground running.
✨Brush Up on Export Compliance
Understanding export compliance is crucial for this role. Do a bit of research on the regulations and documentation involved in shipping goods across borders. Being able to speak confidently about this topic will demonstrate your readiness for the position.
✨Show Off Your Language Skills
Fluency in English plus another European language is key. Prepare to showcase your language skills during the interview. You might even want to practice a few phrases in the language you're most comfortable with to impress your interviewers!