Job ID: BROADBEAN_126281789732166Location: London, Greater LondonContract: PermanentIndustry: ITSalary: 45,000
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
- 55,000 per yearRecruiter: Vernon WillimentE-Mail: Support Team Lead
- LondonLocation: Central London (Office based 5 days a week) Salary: £45,000
- £55,000 Hands on position in which you will lead a IT Support Team of 4As IT Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Support EngineersYou'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential
Skills
Enterprise Wi-Fi troubleshooting and supportLAN/WANTCP/IP, DNS, DHCP, VLANs and VPNsSwitches, routers, firewalls and wireless access pointsTeam LeadershipLead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and training initiatives. Create a positive, collaborative and customer-focused team culture. Conduct regular performance reviews and coaching sessions.
Service Desk ManagementOversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & EscalationsAct as the senior escalation point for customers and engineers. Resolve complex technical and service-related issues. Drive high levels of customer satisfaction.
Communicate effectively during incidents, outages and service-impacting events. xohmjla Identify recurring issues and implement preventative measures.
IT Support Team Lead - London in Vauxhall employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
