At a Glance
- Tasks: Lead a dynamic team, manage guest reservations, and ensure top-notch service.
- Company: Join a vibrant hotel in Uxbridge with a focus on excellence.
- Benefits: Earn £18.57 per hour with flexible shifts and career growth opportunities.
- Other info: Be part of a supportive environment that values your contributions.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in customer service and team management is a plus.
The shifts are 6:30am - 3:30pm and 3:00pm to 11:00pm / 5 out of 7 days including evenings and weekends.
Based in Uxbridge, £18.57 per hour, 6 - 12 months.
Main accountabilities:
- Leading by example to develop and motivate the team.
- Operate the Opera Hotel Property Management System to effectively manage all guest reservations.
- Support completion of month end financial submission.
- Recruiting, training and actively managing in house staff to ensure a satisfactory performance is achieved on time.
- Ensuring that staff whilst on duty, are working to the standards expected by management and that accurate records on time sheets are recorded for payment purposes.
- Must be able to arrange cover or step in should there be a staff shortage on shift.
- Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
- Confer and co-operate with other department managers to co-ordinate hotel activities.
- Answer questions about hotel policies and services, and resolve customers complaints.
- Purchase supplies or services from outside vendors.
- Inspect hotel for cleanliness and appearance.
- Co-ordinate front-office duties and resolve problems.
- Greet and register guests.
- Collect payment and cash up and record money earned and spent.
- Assign duties to workers and schedule shifts to suit the needs of the business.
- Analyse financial information, create reports to meet the requirements of the business as requested.
- Coach colleagues on how to undertake the duties of their role and motivate them to finish projects and meet deadlines.
Additional Duties & Responsibilities:
- Ensuring that customers receive the correct standard of service delivery to the specified standard on time and in a pleasant and polite manner.
- Be able to advise dissatisfied customers on Customer Complaints procedure and try to rectify problems.
- Be visible and available to guests in the restaurant, lounge and bar areas during peak service times.
- Whilst on duty, ensure that all standard checklists are implemented, used as prescribed and guidance is followed across all areas.
- To ensure the cleanliness and checking of public areas and back of house and hotel surrounds are carried out efficiently and that it is clean according to the hotel operating standards.
- Ensuring that expenditure is kept within budget by careful monitoring and seeking approval for additional expenditure prior to ordering.
- Ensuring that the University and hotel's financial procedures are followed.
- Ensuring that staff provide you with correct and accurate information to enable payments to be processed.
- Aim to achieve maximum occupancy levels in order to maximise income potential and to record the appropriate statistics accurately.
- Ensuring that procedures are in place and followed for banking and keeping all takings and monies securely.
- Presents a weekly business update to the Head of Hotel and attend a formal monthly financial review.
Hotel Duty Manager in Uxbridge employer: Adecco
As a Hotel Duty Manager in Uxbridge, you will thrive in a dynamic and supportive work environment that prioritises employee development and teamwork. With competitive pay and a commitment to excellence in service delivery, our culture fosters growth through training and mentorship, ensuring you have the tools to succeed while enjoying the vibrant atmosphere of the hospitality industry. Join us to make a meaningful impact on guest experiences and be part of a team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Duty Manager in Uxbridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Adecco. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Adecco
Don't be shy about reaching out to Adecco directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Duty Manager in Uxbridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Adecco and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Adecco
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
