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For Companies At a Glance
- Tasks: Lead user research to shape innovative banking products and services.
- Company: Join a large, innovative bank with a diverse team of over 40 researchers.
- Benefits: Enjoy a competitive day rate, hybrid work options, and a collaborative culture.
- Why this job: Make a real impact by solving customer problems and guiding product development.
- Qualifications: Experience in qualitative research, strong communication skills, and a passion for user experience.
- Other info: Opportunity for extension after 6 months; inclusive environment valuing diverse backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
User Researcher (Contract)
Duration: 6 Months (Possibility for extension)
Location: London/Hybrid (2 days per week on site)
Rate: A highly competitive Umbrella Day rate or salary is available for suitable candidates
Role Description
We are currently seeking a highly skilled and experienced Design Researcher to join our client’s team in the banking industry. Our client is a large, innovative organisation with a team of over 40 researchers who play a pivotal role in shaping the development of their products and services.
In this role, you will have the opportunity to work with a diverse and talented team, each with their own unique strengths and passions. Whether you specialise in accessibility, quantitative research, or user experience (UX), we value your expertise. You will be encouraged to test and experiment with new research methodologies, fostering a culture of collaboration and learning from your peers.
As a key member of their multi-disciplinary design, product, and engineering team, you will be responsible for developing and leading the research strategy for a crucial area of our client’s business. You will also have the support and guidance of our wider Design Research and Analytics community.
Your main responsibilities will include managing the research plan and roadmap for your assigned service or product area. You will deliver impactful research that solves customer problems, identifies new opportunities, and guides the creation of innovative solutions. Your role will involve conducting a variety of research activities across the product development lifecycle, including generative and evaluative research.
To succeed in this role, you must possess the following core skills:
- Experience working closely with design and product teams to identify and prioritise research questions
- Ability to create research roadmaps and plans to keep the team on track and align with strategic objectives
- Proficiency in qualitative research techniques such as usability testing, concept testing, and depth interviews
- Strong ability to synthesise research insights in a meaningful and actionable manner, generating a shared understanding of user needs and opportunities
- Excellent communication and influencing skills, with the ability to effectively engage with stakeholders throughout the organisation
- Experience in combining qualitative and quantitative research methods
- Ethnographic research experience, including contextual inquiry and diary studies
- Ability to triangulate research and data from various sources to create compelling customer stories
- Familiarity with accessibility research and/or working with vulnerable customers
- Willingness to share your expertise and learn from others
Candidates will need to show evidence of the above in their CV in order to be considered.
If you feel you have the skills and experience and want to hear more about this role, ‘apply now’ to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.
We will respond to all successful applicants ASAP; however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
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User Researcher employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher
✨Tip Number 1
Make sure to showcase your experience with qualitative research techniques prominently. Highlight specific projects where you conducted usability testing or depth interviews, as these are crucial for the role.
✨Tip Number 2
Demonstrate your ability to create research roadmaps by discussing past experiences where you successfully aligned research objectives with strategic goals. This will show that you can keep the team on track.
✨Tip Number 3
Engage with the design and product teams in your network to gather insights about their research needs. This will not only help you understand the role better but also give you a chance to mention relevant connections during your discussions.
✨Tip Number 4
Familiarize yourself with the latest trends in accessibility research and be prepared to discuss how you've applied these principles in your previous work. This will demonstrate your commitment to inclusive design.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in user research, particularly focusing on qualitative techniques like usability testing and ethnographic research. Use specific examples to demonstrate your skills in synthesizing insights and working with design teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, especially your ability to create research roadmaps and engage with stakeholders effectively.
Showcase Your Research Methodologies: Be explicit about the research methodologies you have used in previous roles. Highlight any experience with accessibility research or working with vulnerable customers, as this is particularly valued by the client.
Prepare for Potential Interviews: Think about how you would discuss your past research projects and the impact they had on product development. Be ready to explain your approach to combining qualitative and quantitative methods, and how you generate actionable insights from research.
How to prepare for a job interview at Adecco
✨Showcase Your Research Skills
Be prepared to discuss your experience with various research methodologies, especially qualitative techniques like usability testing and depth interviews. Highlight specific projects where you successfully identified user needs and how your insights influenced product development.
✨Demonstrate Collaboration
Since this role involves working closely with design and product teams, share examples of how you've collaborated in the past. Discuss how you prioritize research questions and align them with strategic objectives to ensure everyone is on the same page.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice articulating your research findings clearly and concisely. Be ready to explain how you can engage stakeholders and influence decisions based on your research insights.
✨Emphasize Adaptability
The ability to experiment with new research methodologies is valued. Share instances where you've adapted your approach based on project needs or feedback. This shows your willingness to learn and grow within a collaborative environment.
