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For Companies At a Glance
- Tasks: Manage rent accounts, maximise income collection, and support vulnerable tenants.
- Company: Join the London Borough of Richmond & Wandsworth, a supportive local authority.
- Benefits: Competitive pay, hybrid working, and a chance to make a real difference.
- Why this job: Help vulnerable households while developing your skills in a meaningful role.
- Qualifications: Experience in income collection and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 20 - 27 £ per hour.
Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation.
Contract Details
- Type: Temporary
- Pay: £20.76 per hour (PAYE) / £27.07 per hour (Umbrella)
- Location: Twickenham Civic Centre
- Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home)
- Hours: 36 hours per week, Monday to Friday
Role Overview
As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required.
Key Responsibilities
- Manage a caseload of rent accounts to maximise income collection and minimise arrears
- Proactively monitor accounts and agree repayment plans where necessary
- Provide financial advice and guidance to tenants to support tenancy sustainment
- Support tenants to maximise income by ensuring full benefit entitlement is claimed
- Complete affordability assessments in line with the Homelessness Code of Guidance
- Prepare and manage cases for legal action, including possession proceedings and court attendance
- Liaise with partner agencies and internal departments to resolve complex cases
- Support vulnerable households with sensitive and preventative interventions
- Maintain accurate records and financial information in line with council procedures
- Participate in duty rotas and customer service activity across both boroughs
Top 3 Skills Required
- Experience in income collection, managing a patch of rent accounts for both current and former tenants
- Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice
- Providing financial advice to tenants to ensure they can afford their charges
Essential Experience and Skills
- Experience of arrears management and debt collection within a housing or local authority environment
- Strong understanding of welfare benefits and entitlement advice
- Experience supporting vulnerable clients with complex financial needs
- Ability to manage a varied caseload and prioritise effectively
- Excellent communication, numeracy and IT skills
- Calm, empathetic and professional approach when dealing with sensitive cases
If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.
Income Maximisation Officer in Twickenham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Maximisation Officer in Twickenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to income maximisation and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing arrears and supporting vulnerable tenants. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing that Income Maximisation Officer role.
We think you need these skills to ace Income Maximisation Officer in Twickenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income collection and arrears management. We want to see how your skills align with the role of Income Maximisation Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting vulnerable households and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Communication Skills: As an Income Maximisation Officer, communication is key. In your application, highlight examples where you've effectively communicated financial advice or supported tenants. This will show us you can handle sensitive cases with empathy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of income collection and arrears management. Familiarise yourself with the Homelessness Code of Guidance and be ready to discuss how you've successfully managed similar cases in the past.
✨Show Empathy
As an Income Maximisation Officer, you'll be dealing with vulnerable households. Prepare examples that showcase your calm and empathetic approach when supporting clients with complex financial needs. This will demonstrate your suitability for the role.
✨Prepare for Scenarios
Think about potential scenarios you might face in the role, such as handling difficult conversations or negotiating repayment plans. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
