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- Tasks: Inspect and manage returns, ensuring customers receive top-notch service.
- Company: Join a supportive team at a leading logistics company.
- Benefits: Hands-on role with career growth and inclusive work culture.
- Why this job: Make a real difference by solving customer issues and repairing products.
- Qualifications: Experience in returns or technical repair, plus strong communication skills.
- Other info: Dynamic environment where every day brings new challenges.
The predicted salary is between 24000 - 36000 £ per year.
Hours: Monday-Friday, 08:30-17:00
Warehouse-based
Our client is seeking a reliable and hands-on Returns Inspection Technician to join their team. This position plays a vital role in ensuring customers receive exceptional service through efficient returns handling, accurate diagnostics, and effective communication.
Responsibilities
- Oversee the complete returns workflow, from inspecting items to confirming warranty validity and arranging replacements.
- Handle enquiries from customers about spare parts and organise the dispatch of required components.
- Investigate issues on returned products to determine underlying faults.
- Carry out hands-on repairs, including replacing and cleaning components.
- Prepare repaired or replaced items for shipment, including managing heavier units.
- Use your judgement to assess warranty claims and communicate final decisions to customers.
- Speak directly with customers to understand their problems and guide them through troubleshooting steps.
- Keep clients updated throughout the process, ensuring every case is brought to a full resolution.
Requirements
- Previous experience in returns, logistics, or technical repair environments, ideally combined with customer service skills.
- Strong mechanical aptitude or experience with delicate/manual repair work (hobbies such as electronics, modelling, or similar are advantageous).
- Good computer literacy.
- Ability to work independently and make decisions confidently once trained.
If you’re looking for a hands-on technical role within a supportive team where no two days are the same, we’d love to hear from you.
Returns Inspection Technician in Thatcham employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Inspection Technician in Thatcham
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to returns handling and customer service. Role-play with a friend or use our resources to boost your confidence.
✨Tip Number 3
Show off your hands-on skills! If you have experience with repairs or technical work, be ready to discuss specific examples. Highlighting your mechanical aptitude can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Returns Inspection Technician in Thatcham
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in returns, logistics, or technical repair environments. We want to see how your skills align with the role of Returns Inspection Technician!
Be Specific About Your Skills: When you mention your mechanical aptitude or repair work, be specific! Share examples from your hobbies or past jobs that demonstrate your hands-on abilities. This helps us see how you'd fit into our team.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your application professional. Use clear language and a friendly tone to show us you're approachable and ready to communicate effectively with customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Returns Inspection Technician role. We can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of returns processes and technical repairs. Familiarise yourself with common issues that arise in returned products and think about how you would troubleshoot them. This will show the interviewer that you're not just hands-on but also have a solid understanding of the role.
✨Show Off Your Experience
Be ready to discuss your previous experience in returns, logistics, or technical repair environments. Think of specific examples where you've successfully handled customer enquiries or resolved issues. This will help demonstrate your reliability and problem-solving skills, which are crucial for this position.
✨Communicate Clearly
Since the role involves direct communication with customers, practice explaining complex issues in simple terms. During the interview, showcase your ability to guide someone through troubleshooting steps. This will highlight your customer service skills and your ability to keep clients updated throughout the process.
✨Ask Questions
Prepare some thoughtful questions about the company’s returns workflow or team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer and make a memorable impression.
