At a Glance
- Tasks: Support customers with technical queries and manage product orders.
- Company: Join a dynamic team at a leading customer support provider.
- Benefits: Enjoy 25 days leave, pension contributions, and health cash plans.
- Other info: Full-time role with opportunities for growth and learning.
- Why this job: Be the go-to person for tech support and make a difference in customer experiences.
- Qualifications: Customer support experience and a passion for technology are essential.
The predicted salary is between 27000 - 33000 £ per year.
Location: Long Crendon
Contract Details: Full time, Permanent
Salary: £30,000 per annum
Hours: Monday - Friday, 9am - 5pm (45 minutes lunch break)
Benefits & Perks:
- 25 days annual leave + bank holidays
- 10% Employer Pension Contribution
- Discretionary annual bonus
- Group Life Assurance
- Health Cash Plan
Responsibilities:
- Respond to customer enquiries via telephone, email, and chat
- Chase delivery issues with couriers
- Handle amendments to customer orders
- Manage product returns and warranty issues
- Process refunds
- Offer pre-sales product advice and technical support
- Recommend products and advise on suitability
- Conduct basic technical calculations
- Prepare quotations and proforma invoices
Essential Skills:
- Customer support experience, ideally within a technical setting
- A technical mind and interest in how things work is essential
- Strong communication skills; confident in engaging with customers
- Must be able to multi-task and work on several enquiries simultaneously
- Excellent written and verbal English skills
- Good numeracy skills
- Proficient in MS Office suite
How to apply:
If you are enthusiastic, technically minded and keen to learn, we would love to hear from you! Please apply via this job site or reach out to Adecco Aylesbury.
Technical Customer Support in Thame employer: Adecco
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