At a Glance
- Tasks: Support residents with financial advice, digital skills, and energy efficiency to ensure tenancy stability.
- Company: Adecco Housing is dedicated to social housing recruitment, focusing on community impact and inclusive practices.
- Benefits: Enjoy a competitive salary, hybrid working options, and opportunities for personal development.
- Other info: Home visits and occasional evening/weekend work may be necessary.
- Why this job: Make a real difference in people's lives while working in a supportive and passionate team environment.
- Qualifications: 2+ years in welfare benefits and budgeting; strong interpersonal and IT skills required.
The predicted salary is between 33500 - 42000 £ per year.
Job Description
Are you passionate about helping people achieve financial stability, digital confidence, and energy efficiency?
Adecco - Housing are seeking a dedicated Tenancy Sustainment Officer to provide residents with holistic, high-quality support to prevent financial hardship and promote long-term tenancy sustainment. You'll offer direct support on welfare benefits, income and debt advice, budgeting, digital skills, and energy efficiency -ensuring residents are financially and digitally resilient in an increasingly complex environment.
Salary: £39,500 - £42,156Contract: Permanent, Full-Time (35 hours per week)Sector: Social Housing
Key ResponsibilitiesFinancial Support & Welfare Advice
- Provide tailored advice on income maximisation, benefits (including better-off calculations), budgeting, and debt management (up to Level 3).
- Carry out assessments and respond quickly to crisis referrals.
- Help residents build financial resilience through budgeting support and signposting.
Digital Inclusion
- Support residents to access online services like Universal Credit and housing portals.
- Promote digital confidence and connect tenants to affordable internet/device schemes.
Energy Advice
- Help residents understand and manage energy usage, bills, and tariffs.
- Offer practical advice to reduce energy costs and access grants or schemes and refer to specialist energy agencies where appropriate.
Hardship Support
- Manage and assess hardship fund applications where applicable.
- Provide immediate, crisis-based interventions while supporting long-term outcomes and keep accurate and fair records of awards and referrals.
Partnership & Engagement
- Work closely with internal housing and income teams to support vulnerable residents and those in rent arrears.
- Build partnerships with local agencies, digital hubs, and energy support services.
- Deliver or support workshops on money management, digital literacy, and energy awareness.
- Attend & represent the service at community events and forums.
Reporting & Improvement
- Maintain accurate casework records using housing management systems.
- Track trends, highlight gaps, and contribute to service development and planning.
- Support continuous improvement through feedback, innovation, and evaluation.
Safeguarding & Compliance
- Identify and refer safeguarding concerns appropriately.
- Comply with policies on equality, data protection (GDPR), health and safety, and safeguarding.
Essential:
- 2+ years' experience in welfare benefits, income recovery, budgeting, and debt advice (Level 3).
- Experience supporting digitally excluded or financially vulnerable residents.
- Excellent interpersonal, organisational, IT Skills and strong knowledge of benefits, energy support, and financial inclusion principles.
- Commitment to safeguarding, equality, and inclusive practice.
- Enhanced DBS required
- Hybrid working offered
- Home visits and occasional evening/weekend work (with TOIL)
Apply now to join a passionate and community-focused housing provider making a meaningful impact .
At Adecco Housing, we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process.
Don't miss out on this fantastic opportunity to join our team as a Tenancy Sustainment Officer click 'Apply' now!
Tenancy Sustainment Officer - Housing Permanent in London employer: Adecco
At Adecco Housing, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Tenancy Sustainment Officer, you will benefit from a competitive salary, hybrid working options, and opportunities for professional growth while making a tangible difference in the lives of residents. Our commitment to community impact and employee well-being ensures that you will thrive in a culture that values collaboration, innovation, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer - Housing Permanent in London
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Tenancy Sustainment Officer. Understanding the nuances of financial support, digital inclusion, and energy advice will help you articulate your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local community events or workshops related to welfare benefits and financial inclusion to build connections that could lead to job opportunities.
✨Tip Number 3
Stay updated on current welfare policies and digital services available for residents. Being knowledgeable about recent changes can set you apart as a candidate who is proactive and well-informed.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios related to crisis intervention and partnership building. Demonstrating your problem-solving skills and ability to work collaboratively will be crucial.
We think you need these skills to ace Tenancy Sustainment Officer - Housing Permanent in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in welfare benefits, budgeting, and digital inclusion. Use specific examples that demonstrate your skills in supporting financially vulnerable residents.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for social housing and your commitment to helping residents achieve financial stability. Mention any relevant partnerships or community work you've been involved in.
Highlight Relevant Skills:In your application, emphasise your interpersonal and organisational skills, as well as your knowledge of energy support and financial inclusion principles. These are key to the role of a Tenancy Sustainment Officer.
Showcase Your Commitment to Safeguarding:Include any experience or training related to safeguarding and compliance. This is essential for the role, so make sure to mention how you prioritise these values in your work.
How to prepare for a job interview at Adecco
✨Show Your Passion for Community Support
Make sure to express your genuine interest in helping residents achieve financial stability and digital confidence. Share any personal experiences or motivations that drive your passion for community support, as this role is all about making a meaningful impact.
✨Demonstrate Your Knowledge of Welfare Benefits
Be prepared to discuss your understanding of welfare benefits, budgeting, and debt management. Highlight any relevant experience you have in these areas, and consider bringing examples of how you've successfully supported individuals in similar situations.
✨Highlight Your Interpersonal Skills
As a Tenancy Sustainment Officer, you'll be working closely with vulnerable residents. Showcase your interpersonal skills by discussing how you've built rapport and trust with clients in the past. Use specific examples to illustrate your ability to communicate effectively and empathetically.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to crisis situations. Think through potential challenges you might face in the role and how you would handle them, particularly regarding financial hardship and digital exclusion.
