At a Glance
- Tasks: Support tenants with housing management and resolve issues proactively.
- Company: Join Adecco, a leading employment agency committed to equal opportunities.
- Benefits: Enjoy hybrid working, competitive pay, and potential contract extension.
- Other info: Full-time role with a supportive team environment.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Experience in social housing and strong interpersonal skills required.
The predicted salary is between 44000 - 60000 £ per year.
Location: Hounslow, TW3 3EB - Hybrid working (3 days in office per week)
Hourly rate £21.23 PAYE / £28.12 Umbrella per hour
Contract Length: 6-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
The right candidate:
- You are a front line professional delivering a first class, modern and flexible core tenancy and housing management service in the Borough.
- You are the first and main point of contact with tenants, identifying problems early to nip emerging issues in the bud and prevent escalation whenever possible.
- You adopt a preventative approach and are solution focused to ensure that the needs of tenants are effectively met.
- You will need to have good knowledge of managing tenancies in a social housing setting, completing and providing advice around successions, mutual exchanges, Anti-Social Behaviour and complex tenancy matters.
- You are highly motivated to interact with tenants to get to know them as well as the estates and the communities they live in.
- You identify and manage risks and challenging behaviour.
- You build up trusting relationships with tenants and professionals to work collaboratively to achieve positive outcomes for tenants while supporting the shared goals of the council.
- You are proactive in reviewing and evaluating your own performance and acting on your own initiative to improve and develop.
- You are a high performing individual who works collaboratively with others to achieve targets and service objectives and make the team the very best it can be.
Tenancy Officer in Hounslow employer: Adecco
As a Tenancy Officer with us, you will be part of a dynamic team dedicated to delivering exceptional housing management services in Hounslow. We pride ourselves on fostering a supportive work culture that values collaboration and personal growth, offering flexible hybrid working arrangements and opportunities for professional development. Join us to make a meaningful impact in the community while enjoying competitive pay and a commitment to your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Officer in Hounslow
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Hounslow. Understanding the specific challenges and opportunities within the community will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Tenancy Officers, if possible. They can provide insights into the role and share tips on how to effectively engage with tenants and manage complex tenancy matters.
✨Tip Number 3
Prepare examples of how you've successfully managed tenant relationships or resolved conflicts in the past. Being able to showcase your proactive approach and problem-solving skills will set you apart.
✨Tip Number 4
Research StudySmarter's values and mission. Aligning your personal goals with our objectives will not only help you in the interview but also show that you're genuinely interested in contributing to our team.
We think you need these skills to ace Tenancy Officer in Hounslow
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Tenancy Officer. Highlight key skills such as tenancy management, problem-solving, and relationship building that you possess.
Tailor Your CV:Customise your CV to reflect your experience in social housing and tenancy management. Use specific examples that demonstrate your ability to handle complex tenancy matters and your proactive approach to tenant engagement.
Craft a Compelling Cover Letter:Write a cover letter that showcases your motivation for the role and how your skills align with the needs of the council. Mention your understanding of the importance of building trusting relationships with tenants and professionals.
Proofread Your Application:Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Tenancy Officer.
How to prepare for a job interview at Adecco
✨Know Your Tenancy Basics
Brush up on your knowledge of tenancy management, especially in a social housing context. Be prepared to discuss topics like successions, mutual exchanges, and how to handle anti-social behaviour.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've identified and resolved issues proactively. Highlight your ability to nip problems in the bud before they escalate, showcasing your solution-focused approach.
✨Build Rapport with Tenants
Show that you understand the importance of building trusting relationships with tenants. Be ready to share experiences where you've successfully engaged with tenants and contributed to positive outcomes.
✨Highlight Your Teamwork Abilities
Emphasise your collaborative skills and how you work with others to achieve targets. Prepare to discuss how you contribute to team goals and support your colleagues in delivering excellent service.
