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- Tasks: Be the first point of contact for customer queries via phone and email.
- Company: Join a supportive, fully remote team at a leading employment consultancy.
- Benefits: Enjoy a competitive salary and the flexibility of remote work.
- Other info: Work independently while staying connected with a collaborative team.
- Why this job: Gain valuable experience in a fast-paced helpdesk environment while helping customers.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25500 - 25500 £ per year.
We are supporting the recruitment of a Customer Service / Helpdesk Advisor to join a virtual helpdesk team delivering high‑quality support across telephone and email channels. This role focuses on being a first point of contact, providing clear information, resolving queries where possible, and ensuring accurate records are maintained. The environment is fast‑paced and service‑driven, requiring a strong customer focus, attention to detail, and the ability to manage enquiries independently while working as part of a remote team.
This opportunity is well suited to individuals who enjoy customer interaction, are comfortable using multiple systems, and take pride in delivering a positive customer experience.
Key responsibilities- Acting as the first point of contact for customer enquiries via phone and email
- Providing clear, accurate, and timely information in line with agreed processes
- Recording all interactions accurately using internal systems and tools
- Managing a range of enquiries, resolving at first contact where appropriate and escalating when required
- Keeping customers informed about the progress of their enquiries
- Using helpdesk and telephony systems confidently and efficiently
- Maintaining a professional, empathetic, and customer‑focused approach at all times
- Working collaboratively with colleagues to support service delivery and improvements
- Experience in a customer service, helpdesk, or contact centre environment
- Confidence communicating with customers verbally and in writing
- Strong listening skills and the ability to understand and respond to different needs
- Comfortable working with IT systems and navigating multiple platforms
- Good organisation, attention to detail, and accurate record‑keeping
- Ability to work independently in a remote setting while staying connected to a wider team
- A proactive, reliable, and positive approach to work
- Fully remote working
- Competitive salary for a short‑term contract
- Clear structure and defined responsibilities
- Opportunity to build experience within a professional helpdesk environment
- Supportive, team‑based virtual setting
Contact Center Agent in Telford employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Agent in Telford
✨Tip Number 1
Get your tech sorted! Make sure you have a reliable internet connection and a quiet space to take calls. This will help you feel confident and ready to tackle customer queries without distractions.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with handling different types of customer interactions. The more you practice, the more natural it will feel when you're on the job.
✨Tip Number 3
Familiarise yourself with common customer service tools and systems. If you know what to expect, you'll be able to navigate them like a pro, which is super important for keeping those records accurate and managing enquiries efficiently.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making the application process as smooth as possible, so take advantage of that and show us how you can bring your customer service skills to our team.
We think you need these skills to ace Contact Center Agent in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Center Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively with customers.
Be Detail-Oriented: Attention to detail is key in this fast-paced environment. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their information accurately and professionally.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes for great customer interactions, and be ready to share examples from your past experiences that highlight your skills in resolving queries and maintaining a positive customer experience.
✨Familiarise Yourself with Helpdesk Tools
Since the role involves using helpdesk and telephony systems, it’s a good idea to research common tools used in the industry. If you have experience with any specific systems, be prepared to discuss how you’ve used them effectively in previous roles.
✨Practice Your Communication Skills
As a Contact Center Agent, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would handle customer enquiries and provide information.
✨Show Your Team Spirit
Even though this is a remote position, teamwork is still crucial. Be ready to talk about how you’ve collaborated with colleagues in the past, especially in a virtual setting. Highlight your ability to stay connected and support your team while working independently.