At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for colleagues.
- Company: Join Lloyds Banking Group, a leader in inclusive workplace culture.
- Benefits: Enjoy hybrid working, weekly pay, and comprehensive training.
- Other info: Great career progression opportunities and a supportive team environment.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Previous IT support experience and strong troubleshooting skills required.
The predicted salary is between 15.81 - 15.81 £ per hour.
JOB TITLE
Technology Service Operations B (Colleague IT Service Desk Support Analyst)
PAY
£15.81 per hour
LOCATION
Edinburgh Sighthill North
HOURS
Full Time, 35 hours per week
WORKING PATTERN
Hybrid, at least 2 days per week in the office.
Work 35 hours Monday to Friday with shifts between 7:00am and 7:00pm, rotating early shifts for 4 weeks and late shifts for 1 week, plus one Saturday every 5 weeks.
About this opportunity
We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in‑house IT Service Desk team.
As a Colleague IT Service Desk Support Analyst, you will be the first point of contact for colleagues across Lloyds Banking Group, providing support and guidance on a wide range of IT‑related issues.
You will help colleagues resolve technical problems quickly and efficiently while delivering an exceptional customer experience.
- Day‑to‑day responsibilities
- Provide outstanding customer service and support to colleagues across the business.
- Act as the first point of contact for IT‑related queries via phone and online channels.
- Took ownership of incidents and service requests through to resolution.
- Diagnose and troubleshoot technical issues in a professional and efficient manner.
- Support colleagues working both remotely and in office environments.
- Build rapport quickly to gather relevant information and identify solutions.
- Maintain accurate records and ensure a high standard of service delivery.
- Identify opportunities to improve customer journeys and service processes.
- Deliver support with empathy, professionalism and attention to detail.
Benefits
- Hybrid working model with approximately 60% home working and 40% office‑based working.
- Comprehensive training and ongoing support.
- Exposure to a broad range of IT systems and technologies.
- Opportunity to develop technical and customer service skills.
- Career progression opportunities within Lloyds Banking Group.
- Weekly pay.
- Online payslips.
- Dedicated aftercare team.
- Annual leave allowance.
- Employee Assistance Programme.
- Access to Able Futures.
- Eyecare vouchers.
- Access to Boost benefits including shopping discounts, attraction tickets and services.
- Smart Spending App.
- Workplace Pension Scheme.
- What you’ll need
- Previous IT support experience is essential.
- Experience supporting users on Windows Operating Systems.
- Strong troubleshooting skills across Microsoft Office 365/Office 2016 applications, including Outlook, Word, Excel and Power Point.
- Experience using Microsoft Azure and Active Directory.
- Knowledge of the Microsoft Managed Device (MMD) environment/platform.
- Experience supporting both office‑based and remote colleagues, including home network and peripheral connectivity issues.
- Strong communication and customer service skills.
- Excellent attention to detail.
- The ability to build rapport quickly and gather information effectively.
- A proactive mindset with a focus on continuous improvement.
- Strong problem‑solving and analytical skills.
- About working for us
We are committed to fostering an inclusive workplace that reflects modern society and celebrates diversity in all its forms.
We welcome applications from under‑represented groups and are disability confident.
We are an Equal Opportunities Employer and provide reasonable adjustments throughout the recruitment process.
#J-18808-Ljbffr
Technology Service Operations employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Service Operations
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technology Service Operations
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
