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For Companies At a Glance
- Tasks: Join our tech team to provide top-notch support and lead exciting projects!
- Company: Adecco is all about empowering diverse talent in a vibrant workplace.
- Benefits: Enjoy a competitive salary, flexible hours, and a chance to work with cutting-edge technology.
- Why this job: This role offers hands-on experience and the opportunity to innovate in a supportive environment.
- Qualifications: Expertise in Azure, AWS, and strong customer service skills are a must!
- Other info: Work in London with just one day onsite per week!
The predicted salary is between 58800 - 74000 £ per year.
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
A fantastic new opportunity has become available for Technology Engineer / IT Support Engineer / Technical Support Engineer with one of our Digital Services Client.
Role: Technology Engineer / IT Support Engineer / Technical Support Engineer ( Azure)
Location: London (1 Days week Onsite)
Duration: Perm
Salary: Circa £70 – £74k/ Annum
Experience and Skills required:
- Expert in Azure Cloud Services, AWS, Infrastructure as Code (IaC) – Terraform and Office 365 (O365)
- Excellent customer service skills and Training and support capabilities
- Cisco Meraki Hardware and cloud administration
- Networking experience (Proxy, LAN, WIFI, 802.1x, EAP)
- Zscaler Admin in ZIA, ZPA & ZDX including configuration and management of alerts.
- Amazon Web Services admin including EC2 and S3 admin.
- Domain management including setting up and maintaining SSL, DNS records.
- Identify risks – vulnerability management – Vulnerability and Security management with change control.
- Experienced in 1st line support/ 2nd line support.
- Good working knowledge of Virtual desktop environments
- HubSpot cloud – administration
- System Administration in Microsoft Stack (Azure AD – expansive experience, Endpoint MDM, Exchange, SharePoint)
- G-Suite, SaaS and PowerShell / Linux scripting Windows, Apple macOS & iPad/iPhones device setup and configuration
- WordPress VIP backend support and administration
- Laptop and iPhone build and troubleshooting.
- Zoom Administration and setup of Zoom Rooms and devices.
- Slack Administration
- SAP Concur administration.
- Microsoft Office 365 management and configuration
- Creative mind-set, working towards continuous improvement.
Responsibility:
- Working as part of the Technology Team, to be responsible for day-to-day support for Technology services.
- Need to be able to scope out and lead projects technically (70% of their work involves this)
- Hands on
- Senior technical engineer that worked more on strategy and design
- Responding to requests for help from end users and other members of our team.
- Setting up and installing new computers, networks and software.
- Setting up user accounts and profiles.
- Onboarding and Offboarding of members.
- Installing updates to software applications and systems.
- Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office.
- Diagnosing and fixing network problems, hardware or software faults.
- Maintaining inventories of hardware and software.
- Keeping a record of issues and faults along with solutions, for future reference.
- Providing user training and developing support guides.
- Continuous development and improvement for all process, technologies and solutions.
- Work on tactical and strategic projects.
- Occasionally flexible with working hours to ensure users have the support required and for the delivery of strategic projects.
Candidates will ideally show evidence of the above in their CV to be considered.
Please be advised if you haven\’t heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy and operates as an equal opportunity’s employer.
Technology Engineer / IT Support Engineer / Technical Support Engineer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Engineer / IT Support Engineer / Technical Support Engineer
✨Tip Number 1
Familiarize yourself with Azure Cloud Services and AWS, as these are crucial for the role. Consider taking online courses or certifications to deepen your knowledge and demonstrate your commitment to potential employers.
✨Tip Number 2
Highlight your customer service skills during networking opportunities. Engage in conversations with professionals in the field and share your experiences in providing excellent support, as this is a key aspect of the job.
✨Tip Number 3
Get hands-on experience with tools like Terraform for Infrastructure as Code and familiarize yourself with Cisco Meraki hardware. Practical knowledge will set you apart from other candidates.
✨Tip Number 4
Join relevant tech communities or forums where you can discuss topics related to the technologies mentioned in the job description. This will not only expand your network but also keep you updated on industry trends and best practices.
We think you need these skills to ace Technology Engineer / IT Support Engineer / Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your expertise in Azure Cloud Services, AWS, and Infrastructure as Code (IaC) with Terraform. Include specific examples of your experience with customer service and technical support to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your ability to work in an inclusive environment. Mention your experience with Cisco Meraki Hardware, networking, and any relevant projects you've led.
Highlight Relevant Skills: In your application, emphasize your skills in vulnerability management, system administration in Microsoft Stack, and your experience with user training and support guides. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Adecco
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Azure Cloud Services, AWS, and Infrastructure as Code (IaC) using Terraform. Highlight specific projects where you successfully implemented these technologies.
✨Demonstrate Customer Service Skills
Since excellent customer service is crucial for this role, think of examples where you provided exceptional support. Be ready to explain how you handled difficult situations or resolved user issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through scenarios involving network issues, software installations, or user onboarding processes, detailing your approach and solutions.
✨Emphasize Continuous Improvement Mindset
Discuss your creative mindset and how you've contributed to continuous improvement in previous roles. Share specific instances where you identified inefficiencies and implemented changes that enhanced processes or technologies.
