At a Glance
- Tasks: Coordinate technical services and ensure efficient delivery of contracted works.
- Company: Established manufacturing organisation with a friendly team atmosphere.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Monday to Friday role with a focus on teamwork and continuous improvement.
- Why this job: Be a key player in optimising service delivery and enhancing customer satisfaction.
- Qualifications: Strong organisational skills and experience in scheduling or logistics.
The predicted salary is between 28000 - 30000 £ per year.
Job Role
Technical Service Coordinator
Location
Chesterfield
Salary
28,000 - 30,000
Our client a well established manufacturing organisation based in Chesterfield is seeking a motivated Technical Service Coordinator to join their dynamic, friendly Service Administration team.
This key role is crucial in ensuring the efficient delivery of contracted service works and reactive breakdowns and repairs, while optimising resource utilisation and maintaining high standards of customer satisfaction.
Key duties will include
- Validate contracted service jobs prior to scheduling.
- Verify customer details, site access information, and equipment data.
- Determine required engineering competency and resources required.
- Route works to maximise efficiency and minimise travel time.
- Protect diary capacity to accommodate reactive breakdowns.
- Balance engineer workload for strong utilisation.
- Issue complete job packs, including RAMS, stock, and access details.
- Ensure engineers are fully briefed and equipped.
- Communicate schedule updates promptly to relevant parties.
- Support achievement of first-time fix performance.
- Respond promptly to urgent breakdowns in line with SLA requirements.
- Reprioritise schedules when necessary and manage customer expectations during delays.
- Issue certifications promptly and close jobs within the system.
- Track reactive versus planned workload balance and provide performance data to the Service Manager.
- Support continuous improvement initiatives.
Our client is looking for a candidate who embodies the following competencies and experience:
- Strong organisational and planning capabilities.
- High attention to detail and accuracy.
- Clear and confident communication skills.
- Analytical mindset focused on efficiency and performance improvement.
- Team-oriented with strong accountability and a robust work ethic.
- Experience in technical scheduling, logistics planning, or field service coordination, preferably within engineering services, utilities, HVAC, telecoms, or similar sectors.
- Proficient in IT, including scheduling systems, CRM software, and route optimisation tools.
- Working Hours
- Monday to Friday 8:30am - 5:00pm office based
Adecco is a disability-confident employer.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Technical Service Coordinator employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Adecco and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Adecco!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Adecco keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Technical Service Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Adecco:This is your chance to really connect with the team at Adecco. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Adecco
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Adecco.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Adecco that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Adecco. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
