At a Glance
- Tasks: Diagnose housing repairs, allocate jobs, and ensure efficient progress.
- Company: Join a supportive team in Ealing, West London.
- Benefits: Competitive hourly rate and potential for contract extension.
- Other info: Full-time role with a Monday to Friday schedule.
- Why this job: Make a difference in residents' lives through effective repairs.
- Qualifications: Experience in social housing repairs and strong customer service skills.
The predicted salary is between 45800 - 48700 £ per year.
- Job
- Title: Technical Repairs
- Support
- Officer
Location: Ealing, West London, W5 2HL - Full Time Office Based Hourly rate: 22.02 PAYE / 28.71 Umbrella
- Contract
- Length: 6-month contract (possibility of extension)
- Working
Pattern: Full Time, Monday - Friday, 9am-5pm, 35 hours ASAP Start About the Role We are seeking an experienced Technical Repairs Support Officer to provide a technically informed and customer-focused service for residents reporting housing repairs.
You will use your repairs diagnostic knowledge to accurately identify issues, raise and allocate repair jobs, liaise with contractors, and ensure repairs are progressed efficiently from initial contact through to completion.
This is a fantastic opportunity for someone with a background in social housing repairs and contact centre operations, who can combine excellent customer service skills with strong technical knowledge.
Key Responsibilities Diagnose and assess housing repair issues through effective questioning and technical knowledge.
Raise, record and allocate repair jobs to the appropriate contractors or technical teams.
Monitor repair progress and support the management of work in progress.
Manage and reconcile variation orders and maintain accurate records.
Communicate clearly with residents, providing updates and explanations throughout the repair process.
Support complaint resolution and deliver excellent customer service.
Work coll...
Technical Repairs Support Officer employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
