At a Glance
- Tasks: Diagnose and troubleshoot IT issues while supporting customers and internal teams.
- Company: Join a growing specialist business in Aylesbury with a supportive culture.
- Benefits: Enjoy 25 days holiday, annual bonuses, and private medical after qualifying period.
- Other info: Ongoing training and development with employee perks and discounts.
- Why this job: Perfect for problem-solvers who love variety in IT and engineering roles.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a hands-on Technical IT Support Engineer to join a growing, specialist business in Aylesbury. This is a varied, office-based role combining technical engineering support with internal IT support - ideal for someone who enjoys fixing problems, working with people, and getting involved in both hardware and systems. You will play a key role in supporting both customers and internal teams, ensuring equipment and systems are running smoothly.
Technical / Engineering Focus:
- Diagnose and troubleshoot hardware and software faults on specialist equipment (remote workshop-based)
- Support field engineers with live technical queries and breakdowns
- Manage and coordinate repairs within the workshop
- Deliver responsive, high-quality support to customers via phone and remote tools
- Maintain accurate service records and contribute to continuous improvement
Internal IT Support:
- Provide IT support to office and field-based staff
- Troubleshoot day-to-day issues (Windows 11, password resets, user access, etc.)
- Support Microsoft 365, Active Directory, and general IT systems
- Assist with on-boarding/off-boarding, equipment setup, and IT asset tracking
- Liaise with central IT teams for escalations
You will need to have:
- Experience in IT support, technical support, or similar
- Strong troubleshooting and problem-solving skills
- Knowledge of Windows 11, Microsoft 365, and Active Directory
- A practical, detail-focused and people-oriented approach
- Interest or background in engineering, electronics, or technical environments (desirable)
Benefits include:
- Annual bonus scheme
- 25 days holiday + 3 days Christmas shutdown (+ bank holidays)
- Holiday buy/sell scheme
- Pension (with employer contribution)
- Private medical (after qualifying period)
- Company laptop mobile
- Ongoing training and development
- Employee perks, discounts company events
This is a great opportunity for someone who enjoys variety, problem-solving, and working across both IT and engineering in a supportive environment. For more information about this exciting opportunity, please contact Adecco Aylesbury or apply via this job site.
Technical & IT Support Engineer employer: Adecco
Join a dynamic and supportive team in Aylesbury as a Technical IT Support Engineer, where you will enjoy a collaborative work culture that values problem-solving and technical expertise. With benefits such as an annual bonus scheme, generous holiday allowance, and ongoing training opportunities, this role offers a rewarding environment for personal and professional growth. Embrace the chance to work with cutting-edge technology while contributing to both customer satisfaction and internal efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Technical & IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Adecco values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Adecco might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Adecco!
✨Direct Apply to Adecco
Let's not forget to apply directly through the Adecco website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical & IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Adecco.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Adecco. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Adecco
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
