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- Tasks: Join us as a Technical Assistant, managing equipment bookings and customer support.
- Company: Be part of an innovative tech company in Salford, Manchester.
- Benefits: Enjoy 24 days holiday, private medical insurance, and learning opportunities.
- Why this job: This role offers hands-on experience in tech support and a chance to grow your skills.
- Qualifications: No specific experience needed; just a passion for technology and helping others.
- Other info: Full-time hours with a supportive team environment.
The predicted salary is between 21000 - 26000 £ per year.
Adecco are pleased to be recruiting for a Technical Assistant to join an innovative and well respected technology business based in Salford, Manchester (M50) Full time Permanent Monday-Friday 08:30-17:00 £25,000-£26,500 per annum Salford, Manchester (M50 office based) Benefits 24 days holiday plus bank holidays Private Medical insurance after 6 months probation Cycle to work scheme (coming soon!) Free car parking on-site Learning and development opportunities Role and Responsibilities Reporting to the IT Service Manager, this role will involve: Booking equipment in with manufacturers, arranging collections, chasing updates and time lines on repairs, and updating stock records in the system Liaising with the procurement team to place orders for equipment and spare parts for repairs Guiding customers on making insurance claims, arranging collection of equipment, sending quotes, and updating claim progress Create quotes Create Sales Orders for repairs and maintenance Schedule calls with technicians and guide customers on remote support Create labels for collections and deliveries, manage missing items/delays, and update OpenCRM Identify, photograph, and label equipment ensuring correct handling and storage OCCASIONALLY assist in the dropping off/collection of equipment to/from the MAC Service Centre (only necessary if you have a valid drivers license) A driving license is desirable but not essential To be…
Technical Assistant employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assistant
✨Tip Number 1
Familiarize yourself with the specific technologies and equipment that the company uses. This knowledge will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as this role involves liaising with various teams and customers. Being able to clearly explain technical information will set you apart from other candidates.
✨Tip Number 3
Demonstrate your organizational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will be crucial for handling equipment bookings and stock records.
✨Tip Number 4
If you have a valid driver's license, mention it during your discussions. Even though it's not essential, it can be a nice bonus that shows your flexibility and willingness to assist when needed.
We think you need these skills to ace Technical Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Assistant position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience related to technical support, equipment management, or customer service. Use specific examples to demonstrate your skills in these areas.
Showcase Your Communication Skills: Since the role involves liaising with various teams and guiding customers, highlight your communication skills. Provide examples of how you've effectively communicated in past roles, especially in technical contexts.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Mention why you are interested in working for this technology business and how your skills align with their needs.
How to prepare for a job interview at Adecco
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Assistant. Familiarize yourself with tasks like booking equipment, liaising with procurement, and guiding customers on insurance claims. This will help you answer questions confidently.
✨Showcase Your Organizational Skills
Since the role involves managing stock records and scheduling calls, be prepared to discuss your organizational skills. Share examples from your past experiences where you successfully managed multiple tasks or projects.
✨Prepare for Customer Interaction Scenarios
As the position requires guiding customers and handling their inquiries, think of scenarios where you've provided excellent customer service. Be ready to demonstrate your communication skills and how you handle challenging situations.
✨Familiarize Yourself with Relevant Software
The job mentions using systems like OpenCRM. If you have experience with similar software, be sure to mention it. If not, do some research on CRM systems and express your willingness to learn new tools quickly.
