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- Tasks: Analyze processes, manage support calls, and ensure system stability.
- Company: Join a dynamic team in Cumbria focused on system support and development.
- Benefits: Enjoy hybrid working and a competitive salary up to £39,929.
- Why this job: Make an impact by improving business processes and enhancing data quality.
- Qualifications: Looking for dedicated individuals with strong analytical and problem-solving skills.
- Other info: Opportunity to work closely with users and develop functional system understanding.
The predicted salary is between 23900 - 39929 £ per year.
Job Title: System Support and Development Analyst Location: Cumbria, UK Job Type: Full-time – Hybrid Working Salary: Up to £39,929 About the Role: We are seeking a dedicated and skilled System Support and Development Analyst to join our team. In this role, you will work closely with system users to analyse internal processes, provide solutions, and manage support calls. You will be responsible for ensuring the stability, continuity, and availability of core applications, and for proactively identifying opportunities to support business processes. Key Responsibilities: Deliver BPSS support services on a day-to-day basis within agreed internal SLAs. Manage and resolve support calls, working with the Managed Service provider and system supplier as needed. Provide expert advice and training to system users. Promote and improve data quality of BPSS-related systems. Configure and manage systems in line with documented change control processes. Conduct root cause analysis for complex functional data issues. Provide second/third line specialist incident and data resolution. Perform User Acceptance Testing for quarterly patches and system improvements. Develop strong working relationships within the BPSS System Support & Development team and the wider organisation. Support the implementation of system improvements identified by the Product Manager & Change Leads. Develop functional understanding and capability of BPSS supported systems.Key Relation…
System Support and Development Analyst employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Support and Development Analyst
✨Tip Number 1
Familiarize yourself with the specific BPSS systems mentioned in the job description. Understanding their functionalities and common issues will help you demonstrate your expertise during interviews.
✨Tip Number 2
Highlight any experience you have with root cause analysis and incident resolution. Be prepared to discuss specific examples where you've successfully resolved complex issues, as this is a key responsibility of the role.
✨Tip Number 3
Showcase your ability to work collaboratively with different teams. Since the role involves developing strong working relationships, think of instances where you've effectively communicated and collaborated with others to achieve a common goal.
✨Tip Number 4
Prepare to discuss your approach to user training and support. Being able to provide expert advice and training to system users is crucial, so consider how you would explain complex concepts in an easy-to-understand manner.
We think you need these skills to ace System Support and Development Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a System Support and Development Analyst. Focus on your problem-solving abilities, experience with system management, and any training or support roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed support calls or improved data quality in previous positions. This is your chance to showcase your understanding of the key responsibilities outlined in the job description.
Highlight Technical Skills: Clearly list any technical skills or software knowledge that are relevant to the position, such as experience with BPSS systems, incident resolution, or User Acceptance Testing. This will help demonstrate your capability to handle the technical aspects of the role.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a System Support and Development Analyst. Familiarize yourself with BPSS support services, system configurations, and the importance of data quality.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully managed support calls or resolved complex issues. Highlight your analytical skills and how you've conducted root cause analysis in previous roles.
✨Demonstrate Communication Skills
Since you'll be providing expert advice and training to system users, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms and be ready to discuss how you build relationships within a team.
✨Prepare for Technical Questions
Expect questions related to system management, user acceptance testing, and change control processes. Brush up on relevant technologies and methodologies to demonstrate your technical expertise during the interview.
