Switchboard Operator

Stoke-on-Trent Temporary No home office possible

Join our public sector client as a Switchboard Operator! We are looking for a professional, reliable and flexible individual that is passionate about providing exceptional service. You will possess excellent communication and computer skills and the ability to thrive in a fast-paced environment, whilst supporting the general public.

Temporary ongoing role with full-time working hours. Working on a shift rota 5 over 7 days, including some weekends.

Shifts are – 6AM-2PM, 8:30AM-4:30PM, 9AM-5PM, 10AM-6PM, 1:30PM-9:30PM AND 2PM-10PM.

Hourly rate between £11.44PH and £20.94PH

Key Responsibilities:

Answer incoming external and internal calls promptly and professionally, addressing patient, colleague and customer\’s inquiries and concerns

Provide accurate and relevant information regarding services, policies, and procedures

Document and update records in an organised manner

Maintain a positive and friendly rapport with customers, ensuring a high level of customer satisfaction

Collaborate with team members to resolve complex customer issues efficiently

Requirements:

Exceptional communication skills, both verbal and written

Good computer skills

Ability to multitask and navigate computer systems efficiently

Strong problem-solving skills and ability to think quickly on your feet

Excellent attention to detail and accuracy in documentation

Adaptable and open to learning new systems and technologies

Previous call centre experience is preferred but not required

Why work with our client:

Join a welcoming and inclusive team that values collaboration and teamwork

Take part in comprehensive training programmes to enhance your skills and knowledge

Experience a fast-paced and lively work environment that keeps you engaged

Opportunity to make a difference and positively impact people\’s lives through public service

Why Adecco:-

Candidate of the month

Perks at Work discount vouchers and collect points to spend

Support programme with 24/7 helpline

Eye care vouchers

Competitive pension scheme

Don\’t miss out on this exciting opportunity to join our client\’s team as a Call Centre Assistant! Apply now and embark on a rewarding career journey with their dynamic and customer-focused organisation.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.