At a Glance
- Tasks: Lead the voids service to quickly and safely return homes to use.
- Company: Join Swindon Borough Council during a transformative investment phase.
- Benefits: Competitive pay, pension scheme, and leadership development opportunities.
- Other info: Inclusive employer welcoming diverse applicants; apply by 3rd May 2026.
- Why this job: Make a real impact on housing availability and improve resident experiences.
- Qualifications: Experience in voids or maintenance services and strong leadership skills.
The predicted salary is between 64614 - 64614 € per year.
Adecco is proud to be working in partnership with Swindon Borough Council to recruit a range of roles across Housing and Corporate Repairs.
Join Swindon Borough Council at a pivotal moment in our transformation journey. Backed by major investment, strengthened leadership and a clear mandate for improvement, this is an opportunity to play a critical role in shaping a modern service with real impact.
Background
Swindon Borough Council is investing £250 million over five years to improve safety, compliance and tenant experience following a C3 regulatory judgement. Reducing void turnaround times and returning homes to use quickly is a key priority within this improvement programme.
Your New Role
As Service Manager - Voids, you will lead the end-to-end delivery of the voids service across the housing portfolio, ensuring empty homes are brought back into use quickly, safely and to a good standard. You will be accountable for performance across the entire voids turnaround process, from inspection through to completion and re-let. Working closely with operational teams, contractors, lettings colleagues and residents, you will provide clear leadership and assurance that homes meet required lettable and housing standards.
With responsibility for a significant budget and a mixed delivery model, you will oversee workforce planning, contract management and performance monitoring, balancing speed with quality to minimise rent loss while maintaining a strong focus on customer experience. You will also drive service improvement, strengthen governance and use performance data to support informed decision-making.
What You'll Need to Succeed
You will have experience leading voids, repairs or maintenance services within a local authority or social housing setting. A strong understanding of housing standards, asset management and contractor oversight is essential, alongside experience managing teams, performance and budgets. A relevant property or construction related qualification is desirable, as is a recognised health and safety qualification.
What You'll Get in Return
- Competitive local government pay and benefits
- Access to the Local Government Pension Scheme
- Senior leadership development opportunities
- A role with direct impact on housing availability and resident outcomes
How to Apply
For further information or to arrange a confidential discussion, please contact Sam Headey at Adecco.
We are an inclusive employer and welcome applications from people of all backgrounds. If you meet most of the criteria and are motivated by making a difference, we'd love to hear from you.
Service Manager - Voids in Swindon employer: Adecco
Swindon Borough Council is an excellent employer, offering a unique opportunity to lead transformative housing initiatives that directly impact the community. With a competitive salary and access to the Local Government Pension Scheme, employees benefit from a supportive work culture that prioritises professional development and inclusivity. Join us in shaping a modern service that enhances tenant experiences while enjoying the advantages of working within a forward-thinking local authority committed to improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Voids in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and local authority sectors. Attend industry events or join relevant online groups to meet people who can give you insights or even refer you for the Service Manager - Voids role.
✨Tip Number 2
Prepare for interviews by researching Swindon Borough Council's recent initiatives. Understand their investment in improving tenant experience and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate, but someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your pitch! Be clear about your leadership style and how you’ve successfully managed voids or repairs in the past. Use specific examples that highlight your ability to balance speed and quality, which is crucial for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace Service Manager - Voids in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in voids, repairs, or maintenance services. We want to see how your skills align with the role of Service Manager - Voids, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a Service Manager, you'll be leading teams and managing budgets. Use your application to demonstrate your leadership experience and how you've successfully overseen projects in the past. We love to see examples of how you’ve driven service improvements!
Highlight Your Understanding of Housing Standards:Since this role involves ensuring homes meet lettable and housing standards, make sure to mention your knowledge in this area. We’re looking for candidates who can confidently navigate housing regulations and compliance, so let us know what you know!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into the running for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of voids management and housing standards. Understand the key challenges facing Swindon Borough Council and be ready to discuss how your experience aligns with their goals, especially around reducing void turnaround times.
✨Showcase Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past roles where you've successfully managed teams, improved performance, or overseen significant budgets. Highlight your approach to balancing speed and quality in service delivery.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations related to voids management. Think about scenarios involving contractor oversight, performance monitoring, or customer experience. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the council's vision for the voids service or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
