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- Tasks: Lead service design and transition projects in a dynamic Facilities Management environment.
- Company: Join a vibrant team at a leading company in the industry.
- Benefits: Enjoy flexible hybrid working, professional development, and a comprehensive benefits package.
- Other info: Inclusive workplace committed to supporting diverse candidates.
- Why this job: Make a real impact on service delivery while growing your career.
- Qualifications: Strong ITIL knowledge and experience in service design and transition required.
The predicted salary is between 42000 - 62500 £ per year.
Adecco are pleased to be recruiting for a Service Design and Transition Manager to work within Southern Water.
Location: Hybrid working (Highly flexible, UK-based - Durrington office attendance periodically)
Contract Type: Permanent
Salary: 42,000 - 62,500 + 5% bonus + benefits
Are you passionate about service design and eager to lead seamless transitions within the Facilities Management industry? Our client is looking for a dynamic Service Design and Transition Manager to join their growing team! If you thrive in a collaborative environment and are ready to make a significant impact, this is the role for you!
Key Responsibilities:
- Service Design Activities (40% of your time):
- Defining roles and responsibilities throughout the project lifecycle.
- Reviewing gathered requirements and consulting with teams to ensure achievability.
- Collaborating with support teams to scope high-level support and understand ongoing resource needs.
- Developing the Total Cost of Ownership (TCO) for services.
- Creating and maintaining the Service Design Package, ensuring alignment with business objectives and operational requirements.
- Participating in design reviews to validate service readiness.
- Delivering and governing the end-to-end Service Transition process for allocated projects.
- Acting as the key point of contact between Project Managers and stakeholders, ensuring alignment of service requirements.
- Identifying and mitigating risks related to service delivery, contributing to the Project and Risk register.
- Coordinating Internal Service Acceptance Boards (SAB) and managing the Acceptance into Service (AIS) process.
What We're Looking For:
- Strong understanding of ITIL practices, particularly in Service Design, Transition, and Operations.
- Proven experience in delivering service design and transition activities within IT Projects.
- Expertise in developing Service Support Models, SLAs, OLAs, and process workflows.
- Excellent stakeholder management, communication, and facilitation skills.
- Strong problem-solving and organizational abilities, with familiarity in project governance and RAID management.
Why Join Us?
- Flexible hybrid working arrangements to promote work-life balance.
- Opportunities for professional development and career growth.
- Engaging team culture focused on collaboration and innovation.
- Comprehensive benefits package to support your well-being.
If you're ready to take your career to the next level and make a real difference in service design and transition, we want to hear from you!
How to Apply:
Send your CV and a brief cover letter outlining your relevant experience. Don't miss out on this exciting opportunity to shape the future of service delivery within Facilities Management!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
Service Design and Transition Manager in Swindon employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service design and transition processes, and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in ITIL practices and service delivery can benefit the team. A confident and clear presentation of your skills can make a huge difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Design and Transition Manager in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design and Transition Manager role. Highlight your experience with ITIL practices and service design activities, as these are key for us. Use specific examples that showcase your skills in stakeholder management and problem-solving.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Keep it brief but impactful. Explain why you're passionate about service design and how your background aligns with our needs. Don’t forget to mention your collaborative spirit, as we value teamwork highly.
Showcase Relevant Experience: When detailing your experience, focus on your achievements in service transition and design. Use metrics where possible to demonstrate your impact. We love seeing how you've contributed to successful projects in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices, especially around Service Design and Transition. Be ready to discuss how you've applied these principles in past projects, as this will show your understanding and expertise in the field.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively managed stakeholders in previous roles. Highlight your communication and facilitation skills, as these are crucial for the Service Design and Transition Manager position.
✨Demonstrate Problem-Solving Prowess
Think of specific challenges you've faced in service design or transition and how you overcame them. This will illustrate your strong problem-solving abilities and organisational skills, which are key for this role.
✨Align with Company Values
Research the company culture and values of Southern Water. Be prepared to discuss how your personal values align with theirs, especially regarding collaboration and innovation, to show that you're a great fit for their team.