At a Glance
- Tasks: Handle customer queries and complaints in HR, Payroll, and Finance services.
- Company: Join a government client with a commitment to high-quality service delivery.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Opportunity for professional growth in a dynamic and supportive workplace.
- Why this job: Make a difference by providing accurate guidance and resolving complex issues.
- Qualifications: Experience in HR, Payroll, or Finance customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
This Government client is looking for an experienced Customer Services Advisor to be responsible for handling a range of queries, complaints and escalations, including non-routine issues, ensuring customers receive accurate guidance and effective resolution. It supports service delivery by applying detailed knowledge of processes, policies and systems, and by contributing to consistent, high-quality outcomes.
Experience required:
- Experience in a HR, Payroll or Finance customer service, advisory or service delivery role
- Experience handling non-routine, complex or sensitive queries
- Strong written and verbal communication and interpersonal skills
- Ability to interpret guidance and apply it in practice
- Proficiency in Microsoft Office and operational systems
- Good literacy and numeracy skills (equivalent to GCSE English and Maths)
Customer Service Advisor (HR, Payroll & Finance Services) in Swindon employer: Adecco
Join a dynamic team as a Customer Service Advisor in Swindon, where you will play a vital role in delivering exceptional HR, Payroll, and Finance services. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth and advancement within the public sector. With a focus on collaboration and support, we foster a positive work culture that values your contributions and encourages professional excellence.
