At a Glance
- Tasks: Deliver outstanding customer service and manage enquiries efficiently.
- Company: Join a successful international business in Sutton with a supportive culture.
- Benefits: Enjoy competitive salary, hybrid working, and generous holiday allowance.
- Other info: Great career development opportunities and regular team social events.
- Why this job: Make a real difference by solving problems and building relationships.
- Qualifications: Previous customer service experience and strong communication skills required.
Location: Sutton, Surrey
Hours: Full-Time, 37.5 hours per week, Monday-Friday
Salary: Competitive + Excellent Benefits
Hybrid Working Available
Are you passionate about delivering outstanding customer service and providing solutions that make a real difference? We are recruiting for a Customer Service Representative to join a successful and growing international business based in Sutton. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working within a fast-paced team environment.
The Role
As a Customer Service Representative, you will be the first point of contact for customers, ensuring enquiries are managed professionally and efficiently. You'll support the end-to-end customer journey, from order processing through to delivery updates, whilst maintaining excellent service standards throughout. This varied role offers the opportunity to work closely with internal departments, suppliers, and customers, helping to ensure a seamless experience and contributing to the overall success of the business.
Key Responsibilities
- Customer Service
- Managing customer enquiries via phone and email
- Processing orders accurately and efficiently
- Providing delivery updates and resolving customer queries
- Handling complaints professionally and finding effective solutions
- Building strong relationships with customers and colleagues
- Order & Supply Coordination
- Coordinating orders and liaising with suppliers
- Monitoring stock availability and order progress
- Supporting inventory and supply chain processes
- Investigating and resolving delivery or supply issues
- Maintaining accurate records and system updates
- Team Support
- Working collaboratively across multiple departments
- Supporting process improvements and customer experience initiatives
- Managing workloads effectively in a busy environment
- Providing general administrative support where required
About You
We're looking for someone who has:
- Previous experience within customer service, administration, sales support, or order processing
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Good IT skills, including Microsoft Office
- A positive, proactive attitude with a customer-first approach
- The ability to manage multiple priorities effectively
- Confidence dealing with customer enquiries and resolving issues
Desirable
- Experience using CRM or ERP systems
- Experience within logistics, distribution, manufacturing, or supply chain environments
- GCSEs (or equivalent) in Maths and English
Benefits
In return, you'll receive an excellent package including:
- Annual discretionary bonus scheme
- 25 days holiday plus bank holidays
- Additional leave for key life events
- Competitive pension scheme
- Life assurance and income protection
- Hybrid working opportunities
- Employee Assistance Programme
- Private wellbeing support and health initiatives
- Cycle to Work scheme
- Discounted gym membership
- Retail discounts
- Complimentary refreshments
- Regular team social events
If you're looking for a varied customer service role within a supportive and professional organisation that values its employees and offers genuine career development opportunities, we'd love to hear from you.
Customer Service Representative in Sutton employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Sutton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Sutton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
