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- Tasks: Assist customers with inquiries and manage accounts in a fast-paced environment.
- Company: Leading industry name with a focus on customer care and team support.
- Benefits: £32,000 salary, 23 days holiday, birthday off, and enhanced leave options.
- Other info: Clear progression opportunities and a supportive work culture.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
Our client, a leading name in their industry, is currently looking to recruit for their Customer Care team. This is a brilliant company with clear progression opportunities looking for people with excellent customer service skills to look after their Hire and Service desks!
Salary: £32,000
Hours: 07:30am-17:00pm (Monday-Friday)
Benefits: 23 Days holiday + Bank Holidays, Birthday day off, Enhanced Maternity/Paternity leave, Cycle to work scheme and much more!
The role:
- Operating within the Customer Care team you will be responding to incoming calls and emails from customers, advising them on the company's products and services.
- Process orders on the company's in-house system.
- Liaise with internal departments like sales and transport to arrange smooth and timely delivery to customers.
- Manage customer accounts and maintain customer relationships, escalating any issues to Management.
- Take incoming calls relating to breakdowns, log jobs on the system and ensure they are actioned in line with agreed SLA requirements.
What are we looking for?
- Previous office-based Customer Service experience.
- Excellent levels of service and communication skills.
- Ability to work under pressure, to KPI's and within timelines.
- Confident and positive approach and an excellent team player.
Join a dynamic and supportive team committed to providing excellent customer service. Apply today to ...
Customer Care Expert in Suffolk employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Expert in Suffolk
✨Tip Number 1
Get to know the company inside out! Research their values, products, and services so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or difficult customers. We want to hear your thought process, so role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that Customer Care Expert role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re keen on the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Customer Care Expert in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled customer queries in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Whether it's through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Adecco
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your capability to excel in the Customer Care Expert role.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service, such as how you handle difficult customers or manage stress. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team, company culture, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.