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- Tasks: Support students through a busy Helpdesk, providing information and tracking attendance.
- Company: Join a leading higher education institution in Reading with a vibrant campus culture.
- Benefits: Earn £14.67 per hour, enjoy flexible work options, and gain valuable experience.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, IT proficiency, and a proactive attitude are essential.
- Other info: Great opportunity for career growth and networking within the education sector.
We have an exciting opportunity to work with our higher education client based in Reading.
Job role
Student Support Admin (Temporary)
Pay
£14.67
Duration
asap until the 19th December
Location
Reading – 100% campus based. Opportunity to work one day per week from home once training is complete.
Hours / Days
Monday to Friday 9am to 5pm
Job spec
Main duties and responsibilities
- Support a busy in‑person, online and telephone Helpdesk service, providing first line contact for students.
- Respond promptly, professionally and accurately to requests for information across a broad range of topics.
- Work closely with other support staff to ensure a consistent high level of customer support is provided across the team.
- Refer to other sources of University support if appropriate e.g. Student Financial Support Team, the Counselling Service, Student Welfare, or academic staff.
- Provide clear, effective written, face‑to‑face and telephone communication to applicants and students.
- Track and support student attendance and progression throughout their programme, escalating areas of concern to relevant staff members.
- Work closely with the School and Departmental Directors for Academic Tutoring, collate data and provide reports in relation to student engagement and attendance. Proactively identify students at risk, and support intervention through the University\’s engagement processes.
- Liaise with the University\’s International Advice team to support monitoring of attendance and engagement for student visa holders.
- Build effective working relationships with a range of internal stakeholders, including the International Study and Language Centre (ISLC), Admissions, RISIS, Exams and graduation teams to ensure professional seamless delivery of programmes.
- Act as meeting secretary to relevant boards and committees within the Henley Business School and hold membership of other relevant bodies.
- Provide input and administrative support into the preparation of student cases in line with the University\’s Academic Engagement process.
- Maintain student records and support quality checks so that accurate and reliable information is available to all stakeholders. Assist to provide data reports and checks when requested to.
- Notify colleagues to potential issues and problems, seeking support and guidance.
- Liaise with administrators in the wider team to identify and contribute to the development of administrative processes and system automation opportunities to improve efficiency throughout the programme lifecycle.
- Maintain an in-depth understanding of University policies to ensure they are adhered to during the delegates\’ studies.
Qualifications
- Strong verbal and written communication skills with the ability to communicate effectively with a range of stakeholders.
- Confidence in being able to successfully build and develop professional relationships with strong interpersonal skills.
- Proven IT skills, including Word, Excel and PowerPoint to at least intermediate level.
- Exceptional planning and organisational skills to ensure prioritisation and completion of multiple tasks.
- Ability to use personal initiative and take proactive actions to resolve problems.
- Motivated to learn and be involved in new areas of work with an agile mindset.
- Excellent attention to detail and accuracy.
Benefits
As necessary and appropriate, act as meeting secretary to relevant boards and committees within the Henley Business School (precise details to be confirmed) and to hold membership of other relevant bodies.
Provide input and administrative support into the preparation of student cases in line with the University\’s Academic Engagement process.
Maintain student records and support quality checks so that accurate and reliable information is available to all stakeholders. Assist to provide data reports and checks when requested to.
Notify colleagues (Senior Administrators or Student Support and Engagement Manager as appropriate) to potential issues and problems, seeking support and guidance. Liaise with administrators in the wider team to identify and contribute to the development of administrative processes and system automation opportunities to improve efficiency throughout the programme lifecycle.
Legal and EEO statements
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Application notice
If you would like to hear more about this role please apply. We will contact all shortlisted candidates.
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Student Support Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Student Support Administrator
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to highlight your relevant skills and experiences.
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your verbal and written skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks effectively. In your application, mention any experiences where you’ve successfully managed various responsibilities, as this will show us you’re up for the challenge!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly if you’re shortlisted!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around student support and communication. This will help you tailor your answers to show how you can meet their needs.
✨Showcase Your Communication Skills
As a Student Support Administrator, strong verbal and written communication is crucial. Prepare examples of how you've effectively communicated with students or colleagues in the past. Practising clear and concise responses will demonstrate your ability to convey information professionally.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've proactively resolved issues or improved processes. Highlighting your initiative and problem-solving skills will resonate well, especially since the role involves tracking student attendance and addressing concerns.
✨Build Rapport with Interviewers
During the interview, aim to establish a connection with your interviewers. Use friendly body language, maintain eye contact, and engage in active listening. Building rapport can set you apart and show that you have the interpersonal skills needed for the role.