Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver outstanding customer service and support patients in a fast-paced environment.
- Company: Join a friendly team in the healthcare and pharmaceutical sector.
- Benefits: Earn £13.33 per hour with Monday to Friday hours and no weekends.
- Other info: Temporary role until October 2026, with potential for extension.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Previous customer service experience and excellent communication skills required.
Location: Stroud
Pay Rate: £13.33 per hour
Hours: Monday to Friday, Full Time, 9:00am - 5:30pm
Contract: Temporary until October 2026, with potential for extension
Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing a high standard of customer care.
In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism.
Key Responsibilities- Handling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionals
- Processing customer orders and prescriptions accurately and efficiently
- Resolving customer queries promptly and professionally
- Managing and escalating complaints in line with company procedures
- Supporting courier and delivery-related queries
- Maintaining accurate customer records and documentation
- Building strong relationships with customers and internal teams
- Supporting continuous improvement initiatives within the department
- Working collaboratively to achieve service levels and team targets
- Previous customer service or call centre experience
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational ability
- Ability to work effectively under pressure and manage a busy workload
- Confident handling a high volume of calls
- A professional, empathetic, and customer-focused approach
- Experience within healthcare, pharmaceutical, medical, or regulated environments would be advantageous
- Competitive hourly rate of £13.33
- Monday to Friday working hours with no weekends
- Friendly and supportive team environment
- Valuable experience within the healthcare and pharmaceutical industry
- Potential opportunity for contract extension beyond October 2026
This is a fantastic opportunity for someone looking to build their experience within a rewarding and growing sector while making a genuine difference to customers every day.
Customer Service Advisor in Stroud employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stroud
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the healthcare sector. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls with patients and healthcare professionals, role-play common scenarios with friends or family. This will boost your confidence and help you respond effectively under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our supportive team in delivering exceptional customer care.
We think you need these skills to ace Customer Service Advisor in Stroud
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about making a difference in people's lives, especially in the healthcare sector.
Tailor Your Experience: Make sure to highlight any previous customer service or call centre experience you have. We love seeing how your skills align with our needs, so don’t be shy about showcasing your strengths!
Be Professional and Personable: In your written application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can connect with customers while maintaining a high standard of care.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our team.
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a healthcare context. Be ready to discuss how you would handle specific scenarios, like dealing with upset customers or processing orders accurately.
✨Showcase Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you demonstrated understanding and compassion towards customers. This will show that you can connect with patients and their needs.
✨Demonstrate Attention to Detail
Since accuracy is crucial in processing orders and prescriptions, be prepared to discuss how you ensure attention to detail in your work. You might even want to mention any tools or methods you use to stay organised.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your call handling skills. Practise common customer service scenarios, focusing on how you would resolve issues while maintaining professionalism and compliance.