At a Glance
- Tasks: Support students with their university applications and provide helpful information via phone.
- Company: Join a prestigious organisation in the education sector, dedicated to making a difference.
- Benefits: Work remotely, gain valuable experience, and help shape futures in just one week!
- Other info: Perfect for students seeking short-term summer employment with excellent career growth potential.
- Why this job: Make a real impact on students' educational journeys while working from home.
- Qualifications: Strong customer service skills, calm under pressure, and fluent in English.
The predicted salary is between 12 - 15 £ per hour.
Join us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organization in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future!
Contract Details:
- Type: Temporary
- Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload)
- Hours: Monday to Friday, 8:00 AM - 6:00 PM
- Location: Fully remote
Why Join Us?
Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment!
Your Role:
As a Customer Service Advisor, you will:
- Assist prospective students by submitting applications and answering their queries via phone.
- Provide clear, accurate, and empathetic information about the admissions process.
- Ensure every customer receives a professional and supportive experience.
- Maintain meticulous records in compliance with data protection regulations.
- Shine in a high-pressure, time-sensitive environment, where every call counts!
What We're Looking For:
We need passionate individuals who possess:
- Strong customer service skills and a compassionate approach.
- The ability to stay calm and resilient under pressure.
- Fluency in spoken and written English.
- A keen eye for detail and a commitment to quality.
- Availability for the full duration of the assignment (August 10 to August 17, 2026).
- Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook).
- Familiarity with higher education processes is a plus (training provided).
- GCSE English at grade C or above (or equivalent).
- The right to work in the UK.
Technical Requirements:
To succeed in this role, you'll need:
- A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible).
- Up-to-date antivirus software installed.
- A functioning headset (speakers not permitted).
- Access to a quiet, distraction-free home working environment.
Ready to Make an Impact?
If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students!
University Admissions Clearing Hotline in Stoke-on-Trent employer: Adecco
Join a prestigious organisation in the education sector as a Temporary Customer Service Advisor and experience a supportive work culture that values your contributions. Enjoy the flexibility of working fully remote while making a meaningful impact on prospective students' educational journeys. With opportunities for personal growth and development, this role is perfect for those looking to enhance their customer service skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land University Admissions Clearing Hotline in Stoke-on-Trent
✨Tip Number 1
Get your game face on! When you’re on the phone, remember to smile – it really comes through in your voice. Show enthusiasm and empathy; prospective students will appreciate your support as they navigate their future.
✨Tip Number 2
Practice makes perfect! Before the big day, try role-playing with a friend or family member. This will help you get comfortable with common questions and improve your ability to stay calm under pressure.
✨Tip Number 3
Stay organised! Keep a notepad handy to jot down important details during calls. This will help you maintain meticulous records and ensure you provide accurate information to every student.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining our dynamic team. Plus, we love seeing enthusiastic candidates who are ready to make an impact!
We think you need these skills to ace University Admissions Clearing Hotline in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for education shine through! We want to see how excited you are about helping students navigate their future. A personal touch can make all the difference!
Tailor Your CV:Make sure your CV is tailored to the role of a Customer Service Advisor. Highlight any relevant experience in customer service and education. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Remember, clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on shaping futures together!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Familiarise yourself with the university admissions process and the specific role of a Customer Service Advisor. This will help you answer questions confidently and show your enthusiasm for helping prospective students.
✨Show Empathy
During the interview, demonstrate your compassionate approach to customer service. Share examples of how you've helped others in the past, especially in high-pressure situations, to highlight your ability to stay calm and supportive.
✨Tech Savvy is Key
Make sure you're comfortable with PCs and Microsoft Office applications. You might be asked about your technical skills, so be ready to discuss your experience with these tools and how they can help you in this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to handle difficult customers or tight deadlines, and be prepared to explain how you managed those challenges effectively.
