At a Glance
- Tasks: Support prospective students with their university applications and provide helpful information.
- Company: Join a leading recruitment agency dedicated to education and inclusivity.
- Benefits: Work from home, gain valuable experience, and make a difference in students' lives.
- Other info: Flexible summer role with opportunities for personal growth and development.
- Why this job: Be part of an impactful team helping students navigate their educational journey.
- Qualifications: Strong customer service skills and fluent English communication required.
The predicted salary is between 20000 - 25000 € per year.
Join Our Team as a Customer Service Advisor! Are you ready to make a difference in the world of education? We are looking for enthusiastic and dedicated Customer Service Advisors to support our client's University Admissions Clearing hotline this summer! This is a fantastic opportunity to engage with prospective students and help them navigate their journey into higher education - all from the comfort of your home!
Contract Details:
- Type: Temporary
- Duration: July 2, 2026 - October 15, 2026
- Hours: Full Time, Monday to Friday, 8:00 AM - 6:00 PM
- Working From Home
What You'll Do:
- Assist prospective students with their applications and respond to their queries over the phone.
- Provide accurate and empathetic information about the admissions process.
- Support new team members by addressing their questions and sharing your expertise.
- Ensure every interaction results in a professional and supportive customer experience.
- Record and manage information in compliance with data protection regulations.
- Thrive in a high-pressure, time-sensitive environment.
What We're Looking For:
- Customer Service Skills: A compassionate approach that puts customers first.
- Communication: Fluent in spoken and written English - clear communication is key!
- IT Proficiency: Comfortable using PCs and core Microsoft Office applications (Word, Excel, Outlook). Quick navigation through various software platforms is essential.
- Attention to Detail: Accuracy is crucial in this role!
- Availability: Must be available for the full duration of the assignment - July 2 to mid-October.
- Right to Work: Must have the right to work in the UK.
- Experience: Familiarity with higher education processes is a plus (training provided).
Technical Requirements:
- Personal Laptop or PC with Windows 11 or above (Apple devices, Chromebooks, and tablets are not compatible).
- Up-to-date antivirus software installed.
- A functioning headset (sorry, speakers are not permitted).
- Access to a quiet, distraction-free home working environment.
If you are ready to embark on this rewarding journey and make a positive impact in education, we want to hear from you! Apply today and take the first step towards an enriching summer experience!
Ready to Apply? Send us your application now and let's start this exciting journey together! Your future awaits!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Agent - University Admissions in Stoke-on-Trent employer: Adecco
At Adecco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. As a Customer Service Advisor for University Admissions, you'll enjoy the flexibility of working from home while making a meaningful impact in the education sector. We provide comprehensive training and growth opportunities, ensuring you have the tools to succeed and thrive in your role, all while being part of a diverse team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - University Admissions in Stoke-on-Trent
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the organisation. Understanding their mission and how they support students can help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your customer service skills and experiences.
✨Tip Number 3
Show off your tech skills! Since this role requires IT proficiency, be ready to discuss your experience with Microsoft Office and any other software you've used. Maybe even mention a time when you solved a tech issue—this can really impress the interviewers!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Agent - University Admissions in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Education:When writing your application, let your enthusiasm for education shine through! We want to see how much you care about helping prospective students navigate their journey into higher education.
Be Clear and Concise:Make sure your written communication is clear and to the point. We appreciate applicants who can express themselves well in writing, so keep it simple and avoid jargon!
Highlight Relevant Experience:If you've got any experience in customer service or higher education, make sure to mention it! We love seeing how your background can contribute to our team and help us support students effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, brush up on the university admissions process. Familiarise yourself with common queries prospective students might have. This will not only show your enthusiasm but also help you provide accurate and empathetic information during the interview.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on clear communication and practice answering questions about customer service scenarios. This will help you feel more confident and articulate during the actual interview.
✨Show Your Compassion
During the interview, highlight your customer service skills by sharing examples of how you've helped others in the past. Emphasise your compassionate approach and how you prioritise customers' needs, as this is crucial for the role.
✨Tech Savvy is Key
Make sure you're comfortable with using PCs and Microsoft Office applications. You might be asked about your IT proficiency, so be ready to discuss your experience with various software platforms and how quickly you can adapt to new tools.
