At a Glance
- Tasks: Handle customer queries and ensure exceptional service in a fast-paced environment.
- Company: Dynamic logistics company with a vibrant team culture.
- Benefits: Competitive pay, annual leave, discounts, and 24/7 support.
- Other info: Inclusive workplace with excellent growth opportunities.
- Why this job: Enhance your career while making a real difference in customer experiences.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Our client, a dynamic player in the logistics and transportation sector, is seeking a motivated Customer Service Administrator to join their vibrant team in Stoke on Trent, ST1 area. This is a temporary-permanent position offering an exciting opportunity to enhance your career while providing outstanding service to customers.
Pay from £12.71ph
Hours: Monday-Friday 8:30am-5:00pm
Role Overview: As a Customer Service Administrator, the successful candidate will be instrumental in ensuring that customer queries are handled efficiently and effectively. This role requires someone with a passion for delivering exceptional customer experiences and a keen eye for detail.
Key Responsibilities:
- Process orders and maintain accurate client, stock, delivery, and back order records.
- Produce, check and print product, carton, courier, and dispatch labels.
- Monitor shared inboxes, respond to routine telephone, and email enquiries.
- Record returns and refusals and escalate complaints or complex concerns.
- Maintain spreadsheets, databases, and tracking systems.
- Work closely with Customer Service, Warehouse and Operations colleagues.
Ideal Candidate Profile:
- Previous administration, customer service, order-processing or similar experience.
- Good Microsoft Outlook, Word, and Excel skills.
- The ability to prioritise work, meet deadlines and escalate concerns appropriately.
- Experience using order-tracking, CRM, WMS, or label-printing systems is desirable.
- Strong attention to detail and accuracy in work.
- Excellent communication skills, both verbal and written.
- A positive attitude and the ability to thrive in a fast-paced environment.
Why Adecco:
- Annual leave entitlement
- Perks at work - discount vouchers and points to spend
- Support program with 24/7 helpline
- Eye care vouchers
- Competitive pension scheme
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Administrator in Stoke-on-Trent employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
